• Report: #1034969
Complaint Review:

Colonial Home Warranty

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013

  • Reported By: Steve — Las Vegas Nevada
Colonial Home Warranty
1000 North West Street, Suite 1200#711, Wilmington Internet United States of America

Colonial Home Warranty Poor Warranty Internet

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Watch out with this company! They tell you that you cancel anytime, but when you do they not only subtract $50 for each policy (three policies), but also all repairs that occurred during the policy periods.  I signed up for three years (special promotion), spent over $3,000 for this warranty, had two years left on one and year and half the other two and they only paid me back only $381.00.   When I cancelled over the phone there was no mention of the repairs being subtracted.   I canceled these policies because I was unhappy with their company for the following reasons:  they fight on every claim; it takes days to get repairs fixed; you only can reach their customer service/claims/billing during a nine hour eastern standard
window; if you appeal a claim they will not notify you on that appeal, you have to notify them. Every technician that came out tried me to up sell their products ( a quieter garage door opener, filter cleaning, a bigger pool pump).  

This report was posted on Ripoff Report on 03/15/2013 06:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/colonial-home-warranty/internet/colonial-home-warranty-poor-warranty-internet-1034969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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