Report: #1034969

Complaint Review: Colonial Home Warranty

  • Submitted: Fri, March 15, 2013
  • Updated: Fri, March 15, 2013
  • Reported By: Steve — Las Vegas Nevada
  • Colonial Home Warranty
    1000 North West Street, Suite 1200#711, Wilmington
    Internet
    United States of America

Colonial Home Warranty Poor Warranty Internet

Show customers why they should trust your business over your competitors...

Watch out with this company! They tell you that you cancel anytime, but when you do they not only subtract $50 for each policy (three policies), but also all repairs that occurred during the policy periods.  I signed up for three years (special promotion), spent over $3,000 for this warranty, had two years left on one and year and half the other two and they only paid me back only $381.00.   When I cancelled over the phone there was no mention of the repairs being subtracted.   I canceled these policies because I was unhappy with their company for the following reasons:  they fight on every claim; it takes days to get repairs fixed; you only can reach their customer service/claims/billing during a nine hour eastern standard
window; if you appeal a claim they will not notify you on that appeal, you have to notify them. Every technician that came out tried me to up sell their products ( a quieter garage door opener, filter cleaning, a bigger pool pump).  

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This report was posted on Ripoff Report on 03/15/2013 06:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/colonial-home-warranty/internet/colonial-home-warranty-poor-warranty-internet-1034969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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