Report: #1038972

Complaint Review: Colonial Home Warranty

  • Submitted: Fri, March 29, 2013
  • Updated: Fri, March 29, 2013
  • Reported By: Anthony — Southlake Texas
  • Colonial Home Warranty
    1000 N. West Street, Suite 1200 #711
    Wilmington, Delaware
    United States of America

Colonial Home Warranty Extemely Poor Customer Service Wilmington, Delaware

Show customers why they should trust your business over your competitors...

I am a Colonial Home Warranty customer and am currently under a 3-year contract.  (I am in no way affiliated with any home warranty company and am just an average homeowner with my only "agenda" being that I would like fairness and professionalism from the companies with which I do business.  Having said that, I am EXTREMELY dissatisfied with Colonial's Customer Service.  I have finally given in to their completely unreasonable "Buyout" offer in lieu of repair or replacement of my dishwasher because I can see that there is absolutely zero chance of reasoning, let alone even speaking, with anyone on any "management" level to discuss the merits of my appeal. 

My appeal letters have been ignored, my emails have alson been ignored, my phone calls have not been returned, and I have been told that there are no supervisors available to speak with as "they are all very busy" and there is nothing more that can be done for me.  Colonial chose to take the cheapest way out when a repair was possible tor a reasonable cost.  The company will hide behind the fine print in you contract and bank on the fact that you probably will not actually ever choose to arbitrate their poor customer service since the cost to you to do so would be too high.  DO NOT conduct business with this company. 

My previous home warranty was with AHS (American Home Shield).  It expired, so I went with Colonial after being bribed by their slick salesman on the phone, however I will not be renewing my Colonial contract.  Other companies may be more expensive, but if I had it to do over again, I would opt for the slightly higher cost but much better customer service.  I urge you to NOT conduct business with Colonial Home Warranty Company.
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