My mortgage had been sold to Colonial Savings. I had never missed a payment, nor was I ever late making a payment until October of 2009. I became two months behind on my mortgage after losing my job and my spouse's income as well. I sent a payment for one month, only to have my check returned to me by Colonial Savings.
I called and spoke with a representative for Colonial Savings, and it was explained to me that a payment would not be accepted unless it was for the past due amount, plus the payment due, plus late fees.
During the months that followed, I tried to apply for a loan modification, at their suggestion. I faxed the completed paperwork more than several times before I finally mailed it "Certified, Return Receipt Requested".
Each time I faxed the many pages of the modification paperwork I followed up with a phone call. Each time I was told they had not received it yet, and to call back the next day. Each time I called, I was told that either not all the paperwork came through, or, they never received it at all. So, I mailed it.
After I received the receipt as proof Colonial Savings received my loan modification application, I followed up with a phone call. I was told they did not have my paperwork. When I mentioned I held a receipt, proof that they did indeed receive the paperwork, the woman I spoke with told me she's have to look for it and call me back. When a few days had passed and I had not received a call, I called Colonial Savings. I was told that they did have my paperwork, but that I would not qualify for a modified mortgage loan because I was behind on my payments and was unemployed.
All of this was greatly stressful and left me feeling very helpless. I feel Colonial Savings purposely placed me in a foreclosure position. I did list my home for sale with a reputable realty company, however, the market in southern Wisconsin was down, and I was unable to sell before the house was taken by Colonial Savings.