colony american homes Lindsey Williamson │Property Manager19 Spectrum Pointe, Suite 602Lake Forest, CA 92630 Colony America homes $170 appt fee ripoff lake forest, california lake forest California

Using an agent who works for Colony America rental homes, wanted to rent a home on there listing service in my area. Found home and told agent I was interested in leasing a location. Leasing agent informed me that the house is showing it is available on line but it was still and the construction period and that it would be available per the construction dept in about 7 days from from the date I called. She stated that she would make the appt. available so i could fill it out and have it submitted but I need to pay the fee first and there is a $170 appt fee that has to be paid up front so background check can be completed.

After I fill out all the information and made all the copy of what was needed the only checks could be taken as payment, NO CREDIT CARDS. I informed agent and the property managerment that I had GOOD rental history and solid job history but CREDIT was BAD.Property managerment informed me that AFTER I explained my Credit that it should NOT be a issue and to proceed with appt.Filled out appt and submitted on line and that if I run into any problem contact her and she will be able to help me. I explained my credit issue with this property management and she noted that this issue can be worked through.

AFTER 3 days and My check clearing for $170, I called to check on status of appt and was told by rep that appt was waitting for the bankground part to come back.  I was told that the credit come back and she was waiting on the background check to come and then she wasgoing to be  able to submit it for an overide. When I said ok I would call your back in a couple of days that was when I was told that it was totally denied and there was nothing they could do. i did get all hold of one nice person who stated that since I talk to the property managerment regarding the issues with my credit that she should be able to do an over ride.

She sent her an email and cc me on it and the property managerment email me ic the morning and stated that she would review the information and that she would call me back after reviewing it. i waitting and then after being toldd by the other agent in the office that the propertyh still wasn't  ready and that they didnt know anything about it and when it would be ready they kept given me the run around about the property and the property manager being in meeting all day and then not being in the office finally she called me back to say the something and to say that if i want an over rider i would need to pay off 2 things that was given me high points in the amount of $450.00 worth of bills on my credit.

I told her that you I just want my money back because I feel I'm getting the running around if that what is cause me to not get this house that when we drive by and looked at the house NO ONE HAS BEEN OUT TO LOOK AT because the house was in perfect condition and nothing wrong with it. Now when i contact the vice president she calls me back to try and make me see what they are saying and how I was treated. All I got was a letter through email noting that appt was not approved due to credit issues and to contact credit agenices. There is NO reason for this company to take $170 in APPT fees after a consumer explains that credit is a issue and to be told that this issue CAN be worked around.

i even went as far to tell them that there was a BK on my credit and some other stuff due to the ecomeny and my husband mom passing that cause our credit to get so bad 2 years ago and she said that there should not be a problem at all that i will probably need to be down the double sericurty despoit but that would be it. She also stated that they look at the income ratio verse the credit ratio and my credit ratio doesn't come any where close to about 100,000 income for a house for 1000.00. i was lied to and and feel they played me for the 170.00. They are still staying the house is in construction and again I told her she need to come out and see that there is NOTHING wrong with the house.I was ripped off $170. I want my money back. Being Honest and upfront about my credit history did me NO good. Do not use this company if you have credit issues. They will take your money and run!