Report: #1569

Complaint Review: Color Tile

  • Submitted: Wed, March 15, 2000
  • Updated: Wed, March 15, 2000
  • Reported By:
  • Color Tile
    Barrington Road
    Streamwood, Illinois

Color Tile in Streamwood, Illinois Ripped Me Off

Show customers why they should trust your business over your competitors...

They installed a Mannington laminated floor for me about 6 months ago. It's warranteed for 15 years but I've had nothing but problems with it. It's warping, some of the planks have tiny holes, and a few of the planks have popped up. There are also open spaces between my walls and the edge of the floor.

I called Color Tile 3 times and they never returned my calls. Then I contacted Mannington who sent out an independent inspector. Mannington says that the floor was installed wrong and that I have to deal with Color Tile.

I sent Color Tile a registered letter 2 weeks ago asking them to respond by mail by 2/29/00 to let me know what they intended to do. They did not respond.

That terrible floor cost me nearly $4,000 and I am single and partially disabled so I can't afford to buy another floor.

This same store is owned by the same person who owns the St. Charles, IL. Color Tile store.

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