My husband used to work for CTIS, a contractor for Comcast and knew how they worked and hated them before we even started getting their cable. The rules for the Comcast workers themselves and the contractors for them are completely different- Comcast workers' are more lax, while the contractors who do the exact same work and have not only stricter standards, but have to purchase all of their own equipment, tools and all.
Anyway, we live in a mobile home community and so 3 other houses around our are all run to one pole next to our house. Well one of our neighbors got new cable and their line was run behind our next door neighbors house and up through our yard, in which we were trying to landscape at the time, so of course we had to try and work around it. Well a month went by and the cable was never burried and still getting in the way of mowing our grass so we called and complained. Nothing happened, so we called again and needless to say it was still there.
Probably after about 3-4 months later we had to cut it just to get them to come out and do something about it, and since the neighbors obviously had no cable, they called and it was burried pretty quickly. Well not too long after that the next door neighbor on the other side had new cable run, and of course - the same thing. Well even now after it had been burried it wasn't done worth a crap because it has come up above the ground along our driveway, along with the old line right under it, both of which in the first place were no more than a few inches in the ground.
Well a few months after all that happened we got cable-of which the only choice is Comcast, and my husband replaced all the previous lines in the house (the right way). Well he called and asked someone to come out and replace the arial line, the one from from the pole to the houses. Also in which shabbily there was ONE line was ran from the pole to the little pole that goes to our 4 houses & then split up, instead of split off at the street pole one for each house-how it's supposed be.
Anyway he called and the woman on the phone didn't know what she was talking about, therefore much less what he was, so he spent about 20 minutes literally trying to explain to this woman what he wanted. Then he told here he wanted a CTIS contractor to come out and she said they said they would send someone out but she could not guarantee who would show up. So - this is one of the biggest differences between Comcast workers and the CTIS,
I'm not sure about the other contractors- CTIS gets paid by the job and not by the hour, so they will be much more willing to get the job done, anything extra if it won't take a log time, and to do it right b/c they get randomly QCed.
WELL, who shows up? BTU, a contractor we've never even heard of. So he gets there and explains to us that what they do mostly is go around & fix all of CTIS's mistakes & slack. That's pretty funny because he left our house no different than when he showed up.He put it plainly that because he didn't get paid for it so he wasn't going to do it. Although he had time to stand around and talk and mention that he makes about $1500 a week, apparently he didn't have time to take care of what customers want because he was to fat and laze to climb up the pole, he probably weighed between 250-350 pounds.
We did call and complain but could not get them to send someone else out. Oh yeah! also since around that time, we have not received a bill from them for the last 2-4 months, I just recently checked on it b/c I don't check on it as acutely as my other bills because we only pay for limited so most likely I'm waiting on a big bill because obviously they can't keep their paperwork straight much less anything else.
So in a nutshell - this is how Comcast works. Don't you want them now?
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