Comcast ripoff swindlers liars predators bait and switch artists fradulent Beaverton Oregon

Yes Comcast has it's issues. Yes there are immoral employees out there that will lie to you in order to get you off the phone or to make a sales. But people you really need to wise up a little bit. These people talking to you over the phone are human beings. They have lives and issues just like you and just like you they make mistakes. As a whole, the company does their best to make sure that every customer is satisfied but let's face it people, 100% satisfaction is unattainable because some people just can't be pleased. I'm not saying that they do not have a genuine issue. The problem is not every issue is fixable. When I hired on to Comcast I spent 5 weeks in training. I can guarantee that if I can't fix your issue, you will either A. know why I cannot or B. I will get you in touch with someone who can. This is a large corporation and sometimes things do fall throught hte cracks. It's up to YOU as a consumer to DEMAND satisfaction. Maybe you don't understand the bill or your tech didn't do his job, etc. It is up to you to follow through and make sure something is done about it because not everybody that works in customer service should be there. I hate to say it but I do have co-workers that should not be there. The management does their best to weed out these people but due to a shortage of good workers they are forced to "rehabilitate" these customer service agents in order to keep customers like yourself from having to wait on hold for 2-3 hours just to speak with someone. And do yourself a favor. The next time you call in, do so with a pleasant but business like attitude and DO NOT immediately ask for a supervisor. Basically you are at the mercy of the person on the other end of the line. If you are professional and courteous to them more than likely they will be to you to. And asking for a supervisor right at the beginning will get you nowhere. The customer service rep will automatically label youin their mind as "belligerent" and you will NEVER get a supervisor on the phone until the rep learns the problem and has exhuasted all of their resources in an effort to solve the problem. Just remember, you catch more flies with honey than you do with vinegar so your best bet is a pleasant demeanor and a good attitude!!!!

I don't think people are being lied to, but its more of ignorance on the consumers side. Either they don't listen to important things, or they don't read important things, and they're trying to make Comcast look like they are the one eyed one horn purple people eating monster to avoid making themselves look like the imbecile.

My neighbor is actually a Comcast Technician, believe me if you want or not, but he is, and I can't tell your how many times we've talked about some of the reasons why he had to go out and investigate a supposed "downage" when they forgot to plug in the power cable, or the Ethernet cable, or how many people don't know how to work the remote and how they didn't know they needed to turn on all the equipment for the Television to work properly, or some other completely ridiculous reason. Not only are these people wasting the Technicians time, they're always wasting other consumers time that actually have REAL problems. When Technicians install and set up their internet, TV and phone, they explain to them how to use it, what to do if there's a problem BEFORE calling and asking for someone to come out, ect.

I'm honestly having a hard time believing that people are telling you the truth, how many murders are in prison, and how many do you think say they didn't do it? If someone is messing with their modem, I've done this myself a few times, while installing my new router, I've accidentally completely disconnected myself from the internet, and had to do some mumbo-jumbo by going directly into the modem via browser and fixing the problem myself. Lucky, I know how to do this, but I doubt the average person who works at a desk or works with his hands would know anything about this and how to do it, and immediately assume Comcast sucks, they're a horrible company, they should all die, and Imma cancel Comcast right away, when really the problem started BY THEM and is completely not Comcasts fault, but your own. Now I highly doubt the average man... or even person would willingly admit that they were messing around and they screwed something up, but instead immediately point the finger at them and demand someone to be brought out... meanwhile the technician is showing some guy who didn't bother to listen to him the first time how to work the remote.

I know some of you would much rather tell the truth, get your internet fixed as fast as possible, and what I did to fix it only took me 10 minutes vs waiting 3 days for a technician to come out, and honestly, 3 days for the United States largest cable, internet and phone company isn't bad, it could be worse. When I shop on online stores, it take about that for it to get so my house, and if they're suddenly horrible whether on the route, I don't blame that store or shipping company and call them dirty names, that's life and it happens...

Just like people lie about the real problem and what they were told to make himself look completely innocent and the victim and the company look like the big bad guy.

I have been a Comcast Customer for over 2 years, I have been very happy with the service and product in my area (Peabody, Mass)

I actually had a problem with my HD box about 3 months ago, I called customer service and the next day someone came out and swapped my box out and they gave me a $25 credit for my inconvenience, I have the triple play bundle and have very very happy. I'm sure there are some sales people who lie to get their commisions, or some rude customer service people who just don't know how to deal with people (and i'm sure they don't keep their jobs long), but for the most part, my dealings with Comcast have been great. I also had DirecTV for a long time, while I wasn't happy with their level of service, they weren't horrible either, I just can't stand the fact that when it rains I lose my tv picture, I wanted something a little more reliable. The other thing I like about Comcast is NO CONTRACT, If I have a problem or ever want to cancel, I just drop my box off at the station and they stop billing as of that point.

I'm sure there are some people out there who have horror stories to tell about Comcast, or DirecTV, or FiOs, but I think if you look at overall customers per company, it all boils down to user preference and what you like for the money.

After having both I would have to say Comcast. I don't have much in the way of problems with billing or service in my area when dealing with Comcast.

Dishnetwork on the otherhand lies. All the neat little extras I got such as HD cost more than cable despite their claims. Plus whenever you have a billing problem you have to wait for them to resolve it on their time. Paid by check only to have them say they never got it. Had to go to the bank and pay them for a copy of the check to send to Dish. Then waited a couple of more months to update. They never did find out who's service I paid for and didn't seem to care.

If you don't like service with Dish and want to cancel all you hear is screw you, you signed a contract and the cancellation fee is...... (etc).

Comcast is simple just say cancelling my service. Drop off the set top box and they are happy. Bill stops on day you brought back your box. No contract no problem.

Like other poster said. Check out other ripoffs for Dish and DirectTV. You will see Comcast isn't anywhere near as painful.

As an employee. I will tell you NOOOO company can keep ALL their customers 100% and just to adv people the Prtland Market got the award for best customer service in 2001 out of all the Markets nationwide and we are up there in the first few now, while we do have sales rep that sometimes lie to get their commision we credit usually on the spot and we do get our calls recorded and reviewed and I have seen people got let go because they were rude to customers or deliberately giving out wrong info..so this does look a little fishy these people claiming to be ex employees...who knows maybe they got fired and are out for revenge!!!

Given the employees that worked at Comcast and the numerous consumers who got ripped, such as myself , I think this would be a HUGE Utilities and Consumer Fraud + Class Action Lawsuit.
For one, start going to your computer's Start, then Run, then type there CMD, then on DOS black screen type in tracert yahoo.com (SPACE BETWEEN tracert and yahoo.com) and you will see that we are PAYING FOR UPLOAD and DOWNLOAD SPEEDS most of us are NOT GETTING...Keep cutting and pasting or Printing your Screen Display for EVIDENCE !!
Comcast does NOT deserve the monopoly in most areas and should have to PAY for their crimes against consumers.

Well, Chris from Colorodo. I have had both services in the past. The only thing Comcast has on Dish is that they won't disco your service quite as quickly if you are late on a payment. Other than that, it's all downhill from there, in terms of customer service.

I've found that Dish is pretty straight forward with their pricing and promotions...yet Comcast is CONSISTENTLY in hot water over customers feeling misled and lied to. I have seen this from all sides: a customer, and an ex employee.

While your telling everyone to switch to Dish or Direct TV, why dont you take a min. to search them and see all the reports they have like Troy said no 1 company can make everyone happy.

You cannot be sued because you are anonymous here! PLEASE tell us! My experience was so God-awful & exhausting that I finally began to believe that they were doing it on purpose - although I'm basically an optimistic person who usually doesn't think that way! So PLEASE clue us in: Do they just mail out a promo offer & hope that the customer isn't persistent enough to follow through? Or that they didn't save the mailing & therefore can't PROVE it? Because I'd really like to know if they (1) are just incredibly stupid, (2) are just so disorganized that one hand doesn't know what the other is doing, or (3) they know EXACTLY what they're doing & are being DELIBERATELY DISHONEST.

I REALLY want to know this - if anything, just to either reinforce or destroy my faith in people :)

Another thing I noticed: Over a couple of years, the offers got increasingly better as I was probably the last person in the neighborhood to switch to digital. I didn't go for the 3 or 6 months free HBO/Showtime, so when I finally got that one I said OK. Were they really just hoping that when I went for it & then they billed it wrong, that I wouldn't follow through???

I AM an ex employee of Comcast. I am glad I got the hell out of there when I did. While they do some nifty incentives for their employess; the way they treat customers sucks @%# and I was disgusted at the lack of integrity I witnessed while there. And YES, it was reported, by me and others. Emails were sent, accounts were followed up on, but the bottom line is customers were being flat out LIED to for sales and billings and no one, including supervisors were doing a d**n thing to correct it.

I have a lot of insider information that I willnot disclose here for fear of being sued. But I assure you, I'm no dish employee. I have HEARD that Dish has better cutomer service. (if that includes not lying to customers about pricing and promotion,) I will assume that's true! Either way, Dish or any other companies service glitches has NOTHING to do with Comcast lying and swindling customers to close a sale!

I AM an ex employee of Comcast. I am glad I got the hell out of there when I did. While they do some nifty incentives for their employess; the way they treat customers sucks @%# and I was disgusted at the lack of integrity I witnessed while there. And YES, it was reported, by me and others. Emails were sent, accounts were followed up on, but the bottom line is customers were being flat out LIED to for sales and billings and no one, including supervisors were doing a d**n thing to correct it.

I have a lot of insider information that I willnot disclose here for fear of being sued. But I assure you, I'm no dish employee. I have HEARD that Dish has better cutomer service. (if that includes not lying to customers about pricing and promotion,) I will assume that's true! Either way, Dish or any other companies service glitches has NOTHING to do with Comcast lying and swindling customers to close a sale!

I AM an ex employee of Comcast. I am glad I got the hell out of there when I did. While they do some nifty incentives for their employess; the way they treat customers sucks @%# and I was disgusted at the lack of integrity I witnessed while there. And YES, it was reported, by me and others. Emails were sent, accounts were followed up on, but the bottom line is customers were being flat out LIED to for sales and billings and no one, including supervisors were doing a d**n thing to correct it.

I have a lot of insider information that I willnot disclose here for fear of being sued. But I assure you, I'm no dish employee. I have HEARD that Dish has better cutomer service. (if that includes not lying to customers about pricing and promotion,) I will assume that's true! Either way, Dish or any other companies service glitches has NOTHING to do with Comcast lying and swindling customers to close a sale!

I AM an ex employee of Comcast. I am glad I got the hell out of there when I did. While they do some nifty incentives for their employess; the way they treat customers sucks @%# and I was disgusted at the lack of integrity I witnessed while there. And YES, it was reported, by me and others. Emails were sent, accounts were followed up on, but the bottom line is customers were being flat out LIED to for sales and billings and no one, including supervisors were doing a d**n thing to correct it.

I have a lot of insider information that I willnot disclose here for fear of being sued. But I assure you, I'm no dish employee. I have HEARD that Dish has better cutomer service. (if that includes not lying to customers about pricing and promotion,) I will assume that's true! Either way, Dish or any other companies service glitches has NOTHING to do with Comcast lying and swindling customers to close a sale!

I finally decided to upgrade from Basic Cable to Digital when in the mail I received an offer I couldn't refuse: 1 free year of HBO & Showtime. I called & did the deal, verifying several times that the deal was as presented. I went down the street to Comcast & exchanged my box, again confirming that the order was correct.

Well, whaddaya know but when the first bill came it was TOTALLY WRONG, to the extent that I was charged full price for Showtime & being given only a partial discount for HBO. I called & of course they had no idea what I was talking about; e.g., "I don't see an offer like that anywhere." Fortunately I'd saved the circular & I faxed it to them.

After that I was assured that it'd be corrected - only it wasn't, and I had to go through this bullsh!t on & off for a several months until they finally got it right. It's actually not TOTALLY right because they "couldn't find the code for that offer" so they gave me ALL the premium channels for a price only a couple of dollars difference. Now I just have to remember to cancel in February!

My experience with Comcast is that the deal you sign up for isn't necessarily offered in another area, even in the same state. (I'm in Central Calif. & the toll-free # I called was directed to L.A. the first time & northern Calif. another time.) The only reason I FINALLY got them to do something REMOTELY CLOSE TO what I signed up for is that I was persistent & I work in close proximity to phones & fax machines.

It just should not be that difficult.

I finally decided to upgrade from Basic Cable to Digital when in the mail I received an offer I couldn't refuse: 1 free year of HBO & Showtime. I called & did the deal, verifying several times that the deal was as presented. I went down the street to Comcast & exchanged my box, again confirming that the order was correct.

Well, whaddaya know but when the first bill came it was TOTALLY WRONG, to the extent that I was charged full price for Showtime & being given only a partial discount for HBO. I called & of course they had no idea what I was talking about; e.g., "I don't see an offer like that anywhere." Fortunately I'd saved the circular & I faxed it to them.

After that I was assured that it'd be corrected - only it wasn't, and I had to go through this bullsh!t on & off for a several months until they finally got it right. It's actually not TOTALLY right because they "couldn't find the code for that offer" so they gave me ALL the premium channels for a price only a couple of dollars difference. Now I just have to remember to cancel in February!

My experience with Comcast is that the deal you sign up for isn't necessarily offered in another area, even in the same state. (I'm in Central Calif. & the toll-free # I called was directed to L.A. the first time & northern Calif. another time.) The only reason I FINALLY got them to do something REMOTELY CLOSE TO what I signed up for is that I was persistent & I work in close proximity to phones & fax machines.

It just should not be that difficult.

I finally decided to upgrade from Basic Cable to Digital when in the mail I received an offer I couldn't refuse: 1 free year of HBO & Showtime. I called & did the deal, verifying several times that the deal was as presented. I went down the street to Comcast & exchanged my box, again confirming that the order was correct.

Well, whaddaya know but when the first bill came it was TOTALLY WRONG, to the extent that I was charged full price for Showtime & being given only a partial discount for HBO. I called & of course they had no idea what I was talking about; e.g., "I don't see an offer like that anywhere." Fortunately I'd saved the circular & I faxed it to them.

After that I was assured that it'd be corrected - only it wasn't, and I had to go through this bullsh!t on & off for a several months until they finally got it right. It's actually not TOTALLY right because they "couldn't find the code for that offer" so they gave me ALL the premium channels for a price only a couple of dollars difference. Now I just have to remember to cancel in February!

My experience with Comcast is that the deal you sign up for isn't necessarily offered in another area, even in the same state. (I'm in Central Calif. & the toll-free # I called was directed to L.A. the first time & northern Calif. another time.) The only reason I FINALLY got them to do something REMOTELY CLOSE TO what I signed up for is that I was persistent & I work in close proximity to phones & fax machines.

It just should not be that difficult.

Tell me how we are supposed to know that you actually worked at Comcast? There is no way for you to even tell if I actually work there, other than me telling you I do.. This kind of seems fishy to me at least. Unless there are alot of problems in Oregon, or are you a dish employee tring to get customers from this website by saying that you are a mad ex comcast employee? I cannot say..

But what I know is that here if we lied to customers like you are letting on that persons job would be terminated.

I also know how dish systems work and if you worked at Comcast then you also should know how they work, and they are alot more unreliable than cable services, contrary to what the SAT companies report their outages greatly out number the number of outages from cable operators. Believe what you want, people have a choice for who they want to use and not everyone will choose Cable and not everyone will like cable companies, and the same things will happen to Verizon and AT&T when they get into the cable business, people will get mas at them and switch to something else or at least talk about it.

Just look up the reports posted on this wesite for AT&T and Verizon, and that is just for internet and phone services.. I did get kind of off the point alittle from your post, but I is very hard for me to believe what you have posted with me having worked here so long.