Complaint Review: Comcast - Internet
- Comcast 1 Comcast Center, Philadelphia, Pennsylvania 19103-2838 Internet United States of America
- Phone:
- Web: http://xfinity.comcast.net/
- Category: Internet Service Providers
Comcast Bridgevine Who's Who and why is this so hard? Internet
*Consumer Comment: comcast/Bridgevine.com is a scam, stay away from it
*UPDATE Employee: Help
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
When you log on to comcast http://xfinity.comcast.net/ they ask for you email address to determine which bundles are available to you. This then sends you to an "Authorized Retailer" - Bridgevine. Why this is necessary is beyond me. Once you purchase what seems to be the necessary equiment and select the plan you want you have to go back to comcast to schedule your installation. It was during this phone call that I was told that there would be a 60$ installation cost and that the equipment that I just bought MAY NOT WORK. I was told that I may need to rent a modem from Comcast for $7 a month. The modem I purchased was 109.95. If that modem doesn't work then why in the world would comcast authorize this "retailer" to sell it under their name. Oh, and my rate is going to go up in 6 months and then again in another 6 months. Now that's inflation.
This process is not at all transparent and feels like a huge scam. Why can't big businesses like comcast just make it easier on the consumers. Why do we have to feel like we are being cheated at every stage. Just tell me what it costs up front so I can compare and make an informed decision. Yes, this was all in the fine print, but I spoke to a live person and asked all the appropriate questions and there was still fine print. The person I spoke to schedule the installation even said that the reason I had to call in was so that they could make sure I understood all the fine print. Well, clearly I didn't.
This report was posted on Ripoff Report on 07/10/2012 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/internet/comcast-bridgevine-whos-who-and-why-is-this-so-hard-internet-909623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
comcast/Bridgevine.com is a scam, stay away from it
AUTHOR: Bubakhon - ()
SUBMITTED: Monday, August 05, 2013
Mike Bass, you indicated that you can help but your email bounce back...
#1 UPDATE Employee
Help
AUTHOR: Mbass - (USA)
SUBMITTED: Wednesday, July 11, 2012
Hello, I am sorry you are confused. I work for Bridgevine and can help answer any questions regarding our company. Also, if you have any issues with your service I can help with that too. Just send me your order number and any other information that you may have regarding your order. Hope I can help.
Thank You,
Mike Bass
Mike.Bass@bridgevine.com
Advertisers above have met our
strict standards for business conduct.