• Report: #1000574

Complaint Review: Comcast

  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: laurin800 — Muskegon United States of America
Internet United States of America

Comcast False billing balances, Internet

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Checked online for billing balance, it showed 20.95 due.  I was even sent a bill for 20.95 by mail.  SO I paid it on the 9th of January.  I checked to make sure there wasn't any other bills, I even called and had my service changed a little (I wanted to drop my phone and instead they dropped the price 30.00 for 6 months) while speaking to the lady, she checked the balance and said I was up to date.  I got a bill from comcast on January 19th, 10 days later- for $248.00!!!! wth???

I called right away and got this for an answer: Well, you call when you bill is too much, you should have called when your bill was 20.95!!! Absolutely the truth!!!  AND they said the balance went back 2 MONTHS.  Meanwhile they are adding late charges.  There was absolutely no compensation only pay the bill or we shut it off.  I would certainly like this matter taken care of.  I guess my next step is local tv, there is a "On your side edition" there.

This report was posted on Ripoff Report on 01/21/2013 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/internet/comcast-false-billing-balances-internet-1000574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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