• Report: #1073543
Complaint Review:


  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013

  • Reported By: Joe — Jacksonville Florida
Jacksonville, Select State/Province USA

Comcast Cable TV Provider 5 no show appointments and weren't notified; 6 DVR replacements in 3 months Jacksonville Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

When we added DVR service from Comcast, the 2 DVR mailed to us did not work.  Following receipt of those DVRs, we have had them replaced 6 times in 3 months do to them being defective.  In essence, they did not work and we could not use them.  After about a week of service from the replacement DVRs, our TV would freeze up due to the DVR.

At present we have been attempting to, once again, have a Technician come to find this latest problem with our DVRs, or, once again, replace them.  We have also asked that their Technician check all the wiring and signal for any thing that could be causing their DVR to stop functioning.

We have made 5 appointments with COMCAST for a Technician, and 5 times they have not showed up.  One half hour prior to the scheduled time for their arrival we receive a recorded message from COMCAST.  This message confirms our appointment, and we have to confirm that we will be home.  Out appointment today was from 1PM to 3PM, so we received their recorded message at 12:30.  When they fail to appear we call COMCAST and receive a recorded message that our appointment has been changed.  As with our appointment today, August 6, it has been changed to Saturday, August 10.  However, COMCAST does not call us to advise us that the Technician will not be here or that the appointment has change.  This leaves us sitting home for 2 hours waiting for the repairman.

When an appointment is not kept and the customer not notified, their policy is to take $20.00 off your billing.  So for this month's bill it has come to $80.00.  However, when we call about their "no show" they are not shy to accuse you of cancelling the appointment yourself, as if you are running a scam.

Now we have an appointment this coming Saturday, as we have had 4 other appointments change, yet they do not show up for those either.  These 5 missed appointment were for 1 original appointment and then 4 changed appointments that they also did not keep.

Cable service is the same as buying a new car.  If you purchase a new car and get a really good deal on it, the car is worthless if you cannot get it serviced when it breaks down.

I am 73 years old, retired Military, Vietnam Veteran and have Stage 4 cancer.  The enjoyment of my day are my evenings watching TV and being able to record the shows that I like.

I would advise those of you looking for a Cable Provider to stay away from COMCAST.

This report was posted on Ripoff Report on 08/06/2013 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/jacksonville-select-stateprovince-32210/comcast-cable-tv-provider-5-no-show-appointments-and-werent-notified-6-dvr-replacements-1073543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Comcast

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?