Report: #1340987

Complaint Review: Comcast

  • Submitted: Fri, December 02, 2016
  • Updated: Fri, December 02, 2016
  • Reported By: Tina — Manitowoc Wisconsin USA
  • Comcast

    Nationwide
    USA
  • Phone: 1-800-934-6489
  • Web:
  • Category: Cable TV

Comcast 24 Month Contract a Joke Manitowoc Wisconsin

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At the end of 2015, a promotional deal had expired through Comcast, where I was paying $89/month.  My next bill had gone up by over $60, so I called Comcast and I was offered another promotional deal at the same $89/month.  It was a 24 month contract, with a hefty penalty if I cancelled early.  I figured since I have been with Comcast for over 30 years, I didn't see any reason why the 24 month deal wouldn't work for me.  Boy, was I wrong!  My first bill arrived and the $89 deal was now $145.  I had free internet, and HBO, and some other channels I don't watch.  The first year, now ended, I continued to pay the $145.  In October, 2016, my bill had gone up to $171.  I called Comcast who said the promotional deal was only for the first year, and then I guess they can do as they see fit for the second year.  I said no where is it written that the 24 month contract could be changed after one year.  So they said they would find another promotional deal for the same $145 I was paying with free and faster internet included.  I would still have to pay the $171, which I did, and they would have a credit on my next bill for reimbursement.  Just got my bill and it is now $188.  I do not understand how they can get away with this thievery.  I have no idea if this so called "contract" is real since they change the rules on a dime, or if I do indeed cancel, will I get slammed with the hefty early cancellation fee.  Something has to be done.  I think they have their meetings and just laugh at all of us!!

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This report was posted on Ripoff Report on 12/02/2016 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/nationwide/comcast-24-month-contract-a-joke-manitowoc-wisconsin-1340987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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