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Report: #1250547

Complaint Review: Comcast - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dawn — Dearborn Heights Michigan USA
  • Author Confirmed What's this?
  • Why?
  • Comcast Nationwide USA

Comcast Bait & Switch, False Promotion Nationwide

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I signed up for a 25 Mbps internet only plan for $24.99 per month in July 2015.  In August, I received a call offering a promotion for faster Internet and basic cable TV for $39.99.  I specifically asked in the basic cable included AMC and was told yes.   I decided that $15 more per month was reasonable for cable TV so agreed to the new plan.  Comcast mailed me the cable equipment which my son set up on 8/23/15.  I immediately found that AMC was not included.  I called Comcast and was informed that the package was for Limited Basic, which is just local channels.  I explained that I did not want a limited basic package and that I got more channels with my digital antenae.  I asked to be put back to my previous $24.99 package.  Comcast offered me 3Mbps for $19.99 or 75 Mbps for $49.99, and would not allow me to go back to the $24.99 package, because it was for new customers only.  They said since I had "upgraded" I could not go back.  I spoke to the representative, the supervisor, and the "loyalty department" and explained each time that the representative had lied to me about the channels in the package and I wanted to go back to the package I had.  They would not do it.  So I cancelled and am going to another carrier.

This is a clear Bait & Switch to get me off the low cost plan which was guaranteed for 12 months.

This report was posted on Ripoff Report on 08/24/2015 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/nationwide/comcast-bait-switch-false-promotion-nationwide-1250547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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