Comcast Home phone mysteriously changed by comcast, no customer service Nationwide

Sometime during Oct., 2014 I lost the ability to receive or make calls from my home phone. After many days of insulting and frustrating conversations with Comcast's "customer service" folks I was told my number of 20+ years was "just an alternate number" that I might not be able to get back, and that my primary number was changed on Nov. 26, 2013 to (((Redacted))). I never approved this change. Comcast said they had no work order or documentation to explain this.

Has anyone else experienced having their phone number changed by Comcast without authorization, had their phone # changed to a number similar to (((Redacted))), had a similar phone service outage issue?

Also, does anyone share my concern there could be fraudulant computer issues going on at Comcast?

Comcast is reportedly having major service outages and their call center agents are having computer problems as well.

A) I've notified the FCC.

B) I'll be calling the corproate office.

C) I still await a fix!