Report: #1394482

Complaint Review: Comcast

  • Submitted: Mon, August 21, 2017
  • Updated: Mon, August 21, 2017
  • Reported By: DaleyfromtheMidwest — Lombard Illinois USA
  • Comcast

    Nationwide
    USA

Comcast Infinity CSR Rep states NO Charge for service if Comcast's fault. Problem is they replaced a faulty wire but billed us anyway. They claim there is no such policy and refuse to credit my acct. Somebody's LYING Nationwide

Show customers why they should trust your business over your competitors...

Comcast Lies when it claims no charge if the problem is their fault, We placed a call because a box wasnt working correctly. The technician came out and found a faulty wire attached to the outside of the house and replaced it. My next bill comes and there is a $60 "installation" charge. I called billing and they said they have no policy of not charging for service. Someone is lying:  Either the CSR when they took the call or the billing dept.  Calling them is a "real joy" too.

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This report was posted on Ripoff Report on 08/21/2017 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/nationwide/comcast-infinity-csr-rep-states-no-charge-for-service-if-comcasts-fault-problem-is-they-1394482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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