Report: #1384918

Complaint Review: Comcast

  • Submitted: Wed, July 12, 2017
  • Updated: Wed, July 12, 2017
  • Reported By: Ed D, — JACKSONVILLE Florida USA
  • Comcast

    Nationwide
    USA

Comcast Xfinity Overcharged $300.00 Jacksonville Nationwide

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Comcast has been overcharging me for a year for services I have not received. I discovered this a month ago when I dropped their cable TV services. At that time I was told I was receiving the 150MBS service. I told them I had ordered it but never have received it. The clerk told me I had the wrong modem and needed a newer one. I received the new modem and took it home. It would not install. I sent some time on the phone with a Comcast representative on two separate occasions and the modem would not install. At the end of the second conversation the Comcast representative told me they would have to send a tech out to resolve the issue. At no time was I informed there would be a charge for this service.

The tech came out as promised and it took him about an hour to get things working. At that time I received the new modem the representative at the Xfinity center told me I would receive a credit on my next bill. When my next bill arrived I had $360.00 bill and no credit. They charged me for the service call to get their equipment functional. As I write this I have spent a total of 7 hours trying to get this situation resolved. Based on the bill I have I estimate they have overcharged me $300.00.

During the time I was being overcharged my modem and cable boxes took a lighting hit and were damaged beyond repair. I took all of the equipment back received new equipment and installed it with no issues. They did not issue me a modem that was the correct one for the services they were billing me for.

While speaking with the Comcast representative via phone I was told they could not verify in their records that I had not received the service I was paying for. I personally believe this was a lie or the representative was incompetent. I was asked for information on equipment I had turned in. I no longer have the equipment and could not provide the answers. They have records of my account and could not determine that they had been over charging me. This is either a bald faced lie or a high degree of incompetence in my opinion. So after several hours of attempting to resolve this issue with Comcast I have not received credit for the $300.00 I have been overcharged and am at a loss for what to do.

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This report was posted on Ripoff Report on 07/12/2017 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/comcast/nationwide/comcast-xfinity-overcharged-30000-jacksonville-nationwide-1384918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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