Comcast Refusal to provide service paid for during a six year period Bothell And Seattle Washington

Since March 2003 I've been a Comcast customer. I subscribe to the most basic level of service. Note: I do not expect inferior service because of this, but Comcast seems to have a different opinion.

I have never received the channels Comcast advertises as their "limited" cable service. I have called several times over the years and have run the gamut from "Sure, someone will be out there tomorrow" to "Well, you get SOME channels, right? So, shut up." Most of the time no one ever shows up for appointments. Once someone did after I blew up, but they restored the cable attachment, not the channels I've been paying for.

I turned my TV on one day and found the channel replaced by a notice that I would have to call Comcast for a "digital device" if I wished to retain the channels I had. If I didn't, I would lose even more. I knew this couldn't be the analog-to-digital issue. Afterall, Comcast had been advertising for over a year that if you were a Comcast customer, "all you have to do is relax" during the swithover that would have everyone non-Comcast scrambling in frantic haste.

I called. I was told that if I wanted the channels restored to my already truncated service, I would have to pay another $50 a month. I have become partially disabled and unemployed. I can't afford another $50 a month. I was told that in a couple of weeks more channels would disappear and I would be left with channels 2 through 30, but the monthly bill would be about $8. I said I've never had 2 through 30 and have complained about it repeatedly.

No response.

I e-mailed a lividly angry missive to Comcast's customer service. The next day the usual chirpy little stooge called and said she'd send someone out to make sure my reception was corrected and she'd credit me the month of May (this is March, now). She touted the skill and knowledge of the rep who would be sent out in an effort to change my opinion of Comcast. "This will be the best of the best!!!"

The guy did show up, which is unusual in my experience. He spent 2 hours fussing about as I told him there was nothing wrong with my equipment. He called several colleagues for help, but no one knew what to do. He delved deep into my TV system where I've never gone before. He did find some filters that marked some channels as "analog" and turned that designation off, but on several, the "analog" kept returning. Finally he said the problem is a Comcast, not on my end. He did remove all the other channels I'd been warned would go away in April.

So, he removed more channels than he restored, I still don't have the service I've been paying for for the last 6 years. And, oh yes....I received a bill today for the next month. Not the $8 I was told would accompany my reduced channel lineup (even though the reduced lineup is more than I currently have), but the full price I'd been paying for years and years.

Comcast should reimburse me for 6 years of faulty service. Will this ever happen? NO! Comcast has provided the worst service for the longest time of any company I've ever been involved with. If I weren't disabled and poor, I'd get DirectTV or the Dish or SOMETHING. Even with the complaints about them, they couldn't be worse than Comcast.

Comcast owes me.

Deedra
Bothell, Washington
U.S.A.