• Report: #1053100
Complaint Review:


  • Submitted: Wed, May 22, 2013
  • Updated: Wed, May 22, 2013

  • Reported By: Jeanne — Silver City New Mexico
1014 pope st silver City, New Mexico USA

Comcast/infinity don't believe it when the phone representative tells you you will not be charged for home visit silver City New Mexico

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recently there was a digital tv upgrade in my corner in NM got digital box sent by UPS for those that have Xfinity the cable box has a small cable loop in back    DO NOT DISCONNECT the instructions do not cover this item but PLEASE do not disconnect.

if stuff like this makes you confused get a friend to help DO NOT make a home appointment DO NOT call the phone representative to help


 i was assured that i would not be charged for the home visit which was $50.00 to some people that may not sound like a lot but when you're on a fixed income that is a lot of money. 

the lines in this town are old and apparently during the conversion there w totas a power surge and it blew out my perfectly fine television.

i called up expecting to have that amount removeed but Comcast/xfinity refused saying they don't give credit on house call tech put on report that charge was warranted not companies fault

also do not call the number (866) OK-BEGIN as the number is disconnected At least it is in my area

they wanted to offer me a premium channel free for 3 months or a $25.00 credit which would take a bill of normally %66.00 to $104.98 

the supposed credit would take the bill to around $85.00

still a lot of money

cant change to competition as it's not allowed where I'm living

This report was posted on Ripoff Report on 05/22/2013 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comcastinfinity/silver-city-new-mexico-88061/comcastinfinity-dont-believe-it-when-the-phone-representative-tells-you-you-will-not-b-1053100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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