• Report: #985714
Complaint Review:

Comenity Bank

  • Submitted: Fri, December 21, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: judith141 — Raleigh North Carolina United States of America
Comenity Bank
PO Box 182273 Columbus, Ohio United States of America

Comenity Bank JCREW Credit Card Late Fees Froze my account Columbus, Ohio

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My JCREW credit card has been suspended because Comenity Bank said the payment was returned.   I was never notified of this situation and subsequently, I've been charged late fees.  Comenity also said they reported me to the credit bureau.    I called customer service, and they say they have record of an email indicating the payment didn't go thru my payment account.   The kicker is, not only was i charged a late fee, but now I can't make any online payments for 3 months. I  must now either make a payment at the store, or MAIL the payment to them.   I feel like i'm being set up so that Comenity can continually charge late fees for late payments.  I will NEVER deal with Comenity Bank again.  I am paying off all my accounts with them because I think their practices are unfair.  I see no reason why I can't make online payments anymore - they're just making it harder to get the payment to them on time. 

This report was posted on Ripoff Report on 12/21/2012 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comenity-bank/columbus-ohio-43218/comenity-bank-jcrew-credit-card-late-fees-froze-my-account-columbus-ohio-985714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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