• Report: #226950
Complaint Review:

Comfort Inn Palm Beach Lakes

  • Submitted: Sat, December 23, 2006
  • Updated: Sat, December 23, 2006

  • Reported By:Ponte Vedra Beach Florida
Comfort Inn Palm Beach Lakes
1901 Palm Beach Lakes Blvd West Palm Beach, Florida U.S.A.
  • Phone: 866-831 6145
  • Web:
  • Category: Hotel

Comfort Inn Palm Beach Lakes Satisfaction guarantee - a phony West Palm Beach Florida

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We checked into the hotel and although we requested a non smoking room, the room reeked of smoke.

There was no remote for the TV and it took three phone calls and 45 minutes to get one. We reported that the room smelled from smoke and got no response.

At 6:00 AM the pipes in the wall started banging and woke us up.

There is a brochure in the room that states if you are not completely satisfied, the room is free. When I reported all of the above to the desk clerk (the manager would not come out of his office) they offered me a $10 discount.

I wrote a letter to Customer Relations of Choice Hotels International and was told that each hotel is independently owned and the hotel's response is final.

Their satisfaction guarantee is a phony and I have stayed at my last Choice Hotel.

Ponte Vedra Beach, Florida

This report was posted on Ripoff Report on 12/23/2006 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/comfort-inn-palm-beach-lakes/west-palm-beach-florida-33409/comfort-inn-palm-beach-lakes-satisfaction-guarantee-a-phony-west-palm-beach-florida-226950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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