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Report: #1112535

Complaint Review: Commonwealth of VA EPPICARD - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: RBurre2U — Culpeper Virginia
  • Author Not Confirmed What's this?
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  • Commonwealth of VA EPPICARD Select State/Province USA

Commonwealth of VA EPPICARD I received a email notification a deposit came thru on eppicard and has posted. After trying to make a purchase, it was declined. I phoned the eppicard customer service line and was told my card was cancelled and reissued on Jan 1st. I told the lady I never cancelled my card and if you all can generate a msge saying theres a deposit...You can also generate a message ALL cards has been cancelled. Poor and rude customer service and unprofessional. After holding up the funds I was told it will take 7-10 days before receiving another one...unbelievable. What should have happened was out of common courtesy notified the cardholers this was going to happen so that they could prepare for it. Virginia

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VA Eppicard sent me a notification that I had a deposit on Thurs Jan 2nd since on 1st was a holiday.  However on Thurs when I went to swipe the card my transaction was declined.  I called the customer service line only to be told my card was cancelled.  After an hour of trying to get an explaination of what really happened since i never cancelled my card.  They claim because of the Target breach they replaced everyones card and re-issued.  My concern is there was no notification to the customer (me) and if there was where is it?  I was good enough to have a generated message come thru to my phone of a deposit but no cancellation notice.  Such an unprofessional business.  Now I am told that it takes 7-10 days before I will receive the new card.  Because of my transaction that was declined I was inconvenienced and had to borrow money...this could have been avoided if this company could have forewarned the customers that this was going to happen.

This report was posted on Ripoff Report on 01/03/2014 07:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/commonwealth-of-va-eppicard/select-stateprovince/commonwealth-of-va-eppicard-i-received-a-email-notification-a-deposit-came-thru-on-eppica-1112535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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