Complaint Review: Communion Angels - COMMUNIONANGELS.CO.UK - Internet
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- Communion Angels - COMMUNIONANGELS.CO.UK www.communionangels.co.uk Internet United Kingdom
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- Category: Clothing Stores
Communion Angels - COMMUNIONANGELS.CO.UK Dont buy from this site Internet
*REBUTTAL Owner of company: Communion Angels - COMMUNIONANGELS.CO.UK Communion Angels - COMMUNIONANGELS.CO.UK Communion Angels - COMMUNIONANGELS.CO.UK
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This internet site also used ebay to sell their items.
I bid on a dress for my daughters holy communion and won, i paid for the dress immediately and looked forward to receiving it except it never arrived.
I mailed them through ebay and they told me they had posted the dress and to wait a few more days then get back in touch and not to worry as they would send me another one.
In the meantime, they deregistered the company on ebay two days after i mailed them and the only way i can contact them is through the telephone number on the website which is constantly unanswered.
I would warn any parent who is planning on buying a dress for their daughters special day NOT to use this company and i have recently discovered that there were a few unhappy parents last communion season due to this company.
On the bright side i guess i am lucky because i bought mine on ebay and paid through paypal i will get my money back so all is not lost and my daughter is quite happy with the second dress i bought
Pozzy
middlesbrough
United Kingdom
This report was posted on Ripoff Report on 02/02/2009 04:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/communion-angels-communionangelscouk/internet/communion-angels-communionangelscouk-dont-buy-from-this-site-internet-418991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Communion Angels - COMMUNIONANGELS.CO.UK Communion Angels - COMMUNIONANGELS.CO.UK Communion Angels - COMMUNIONANGELS.CO.UK
AUTHOR: Communionangels.co.uk - (United Kingdom)
SUBMITTED: Friday, June 26, 2009
Hello my name is Ray Perry and I am managing director of Dress4it, the parent company of www.communionangels.co.uk.
To say I am disapointed with this misleading report is an understatement and I felt the need to put the record straight. We were removed from eBay due to breaking the rules for a third time, we were advertising our website in the auctions and it is against their regulations. The terrible crime of advertising prooved all too much for eBay to take and they suspended our account making it impossible to see any of our sales, ebay emails and therefore prevent all contact with any buyers.
We simply had to wait for customers to contact us via our website and then offered sincere apologies, a full refund or the dress they ordered. No emails were ignored, no promises were made that weren't kept and no dress went missing. We don't need to lie to customers, they are our life blood and we do more than most to ensure your happiness when you purchase from us.
We no longer sell on eBay, they've prooved to me that they don't care about sellers or buyers alike, by punishing us, our customers were severely inconvenienced too. It's just not on and in principal I wouldn't use them to sell anything again. They were a stepping stone to getting us on the map, letting people know we were out there. We are there now, the UK's biggest online communion attire specialists and we did it on our own accord.
The vast majority of customers that use us are very satisfied and we often get emails and letters thanking us. Please don't let this one report put you off of purchasing from www.communionangels.co.uk.
Many thanks for reading,
Ray Perry
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