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Report: #1075318

Complaint Review: Compact Appliance - Austin Texas

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  • Reported By: Boarshead — New Market Maryland
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  • Compact Appliance Austin, Texas USA

Compact Appliance Living Direct, Edgestar Damaged Product--Company Refuses Return Austin Texas

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So, this place has great prices on many products. I'm doing a major remodel of my kitchen. I ordered a wine/beer refrigerator, but it was my fault I didn't pay attention--the one I ordered was not meant to be built in. I went to return it, which they were happy to oblige so long as I paid for the return shipping (another note on returns will follow this paragraph). I said okay, took it to FedEx and discovered it would cost me $165 to mail it back. I only paid $300 for the refrigerator, so I decided just to keep it and put it in my office.

A NOTE ABOUT RETURNS: I got free shipping from them--which was very nice; however, with the return, they initially said that I had to reimburse them for the original shipping price, too. I couldn't believe my ears--I didn't find and can't find any notice of this policy on their site. Fortunately, it didn't come to that because they waived that requirement as I bought another fridge that should be built in.

So, 2nd fridge--very nice one--usually about $1200, I got for $799 with free shipping. It arrived quickly. I put it in the garage and waited till we needed it during the remodel. The company has a 60 day no hassle return policy, so when I opened the box I discovered that the entire back of the fridge and support for the motor has been bent--clearly from the shipper dropping it on the back edge.

I called the company to ask to return it because of damage, but they told me I couldn't--the return policy for damage was 48 hours after delivery! They said on the phone that their site made this very clear. When I went looking for it, the site does say it, but there is NO WAY a customer would know to look for that policy about damage, especially since splashed everywhere is their "satisfaction guaranteed."

So, I'm stuck with this dented fridge. Fortunately, it works and the damaged part will be with the built in section of the new kitchen, so it won't look horrible.

Great products, great prices, great FREE delivery, but numerous caveats. Buyer beware.

This report was posted on Ripoff Report on 08/13/2013 04:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/compact-appliance/austin-texas/compact-appliance-living-direct-edgestar-damaged-product-company-refuses-return-austin-1075318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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