Report: #1138127

Complaint Review: Compare the Dalek

  • Submitted: Fri, April 11, 2014
  • Updated: Fri, April 11, 2014
  • Reported By: Dawn — Auburn Maine
  • Compare the Dalek


Compare the Dalek aka Dr Who Media No Goods, No Money Internet

Show customers why they should trust your business over your competitors...

I placed a 12 mth subscription order for dr who magazine from an online retailer, compare the dalek in the amt of 143.21 as a gift on Jan 4,2014. I followed up on both jan 6, 7, and 19 (as of 1/19/14 the subscription had not been sent yet). on 3/8/14 was told that my first issue (which was 2 issues after the one they said they were originally sending) would be sent soon as they switched suppliers and 2 wait another 2 wks before it gets here. on 3/27/14 I asked for a refund for the first time as I still had not rec'd the magazines.  on 3/28/14 they said it was returned to sender and asked for my correct address which they already had.  at no time did they initiate any contact w/me, I have been the one who has to check in.  over the next 2 dys I asked for my money back 5 times which they continue to delay.  a wk ago they said the 'refund' guy only came in on Fridays and would do it today 4/4/14.  today, 4/4/14, he is out sick by chance and they hope he is back next fri 4/11/14 and my refund is on the top off the list. they then offered to send me a free item from their stock which I kindly rejected-why wait for another item that is not coming.  yes, I have my rec't and yes, I have all the emails and no, I haven't any goods to show for my patience.

4/11/14 today dr who media aka compare the dalek informed me that 'alex', their only refund person was out sick again today and has been very sick for the past 2 wks and that my refund is top priority when he returns.  since he only comes in on Fridays, I will have to wait yet another wk to see whether he comes in or not.  sounds too suspicious to me and I still have no refund.  how frustrating and time consuming.

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