Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #753688

Complaint Review: Complete Automotive Repair Services - Murrysville Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Jackie — Broken Arrow Oklahoma United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Complete Automotive Repair Services 4431 William Penn Hwy; Murrysville, Pennsylvania United States of America

Complete Automotive Repair Services C.A.R.S. Prey Upon Consumers during tough economic times Murrysville, Pennsylvania

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

C.A.R.S. (Complete Automotive Repair Services) markets it warranty as 'Added Security Added Protection'.  The brochure you are provided when you purchase the warranty to keep in your glove box so you will have it's phone numbers and coverage handy.  It states '...we promise fast and hassle-free payment...', but my experience is that it does quite the opposite.  With restricted, limited office hours of M-Th 9a -5p ET and Fri 9a - 4:30 ET, they do not allow for any emergency contigencies.  If you call anytime after those hours you are given a recording stating you can not open a claim by leaving a message and that your claim will not be paid if you do not get preapproval.  However, there is no way to get preapproval on a weekend.  I am in Buffalo, NY on a work assignment.  I took my car in because it was making a noise and was told by the mechanic that I had a 'ball joint about to fall off'.  I had the repair done and paid for it because I could not leave the car, I needed it for my commute to work the next morning.  I had been lead to believe C.A.R.S. had a review policy that would allow me to turn in the invoice post-repair for consideration. In January I had an engine fire and when I called them to see about repairs, they immediately said they would not cover an engine fire and when I asked what if it was a result of a covered item, I was told I would pay in advance and send the invoice in for a claims review.  The warranty clearly covers the ball joint.  I paid in advance for the repair and faxed the invoice the next morning.  The claim was denied with 'do not resubmit'.  When I called for an explanation, I was treated rudely by both the associate answering the phone and 'manager' I asked to speak to.  Their responses were well rehearsed and practiced as to that is the agreement you signed.  There is no appeal process or understanding on their part.  They clearly prey on the consumer as most working individuals have their cars repaired on the weekend.  In two years, I have contacted C.A.R.S. three times and have never had them pay anything on a claim.  They sell this warranty through used car dealers on vehicles with any amount of miles and claim it is for unlimited miles on the listed components.  Then with unethical business practices they restrict payouts by putting the consumer through the wringer for any possible payout.  It would certainly be interesting to see what their ratio is of approved claims to denied claims.  And how many of those denied claims would have been covered, if they allowed claims to be opened 7 days a weeks.

This report was posted on Ripoff Report on 07/16/2011 05:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/complete-automotive-repair-services/murrysville-pennsylvania-15668/complete-automotive-repair-services-cars-prey-upon-consumers-during-tough-economic-tim-753688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now