Report: #496029

Complaint Review: Complete Investigation Service, CIS Worldwide, CIS Nationwide, Government Registry

  • Submitted: Wed, September 16, 2009
  • Updated: Thu, October 15, 2009
  • Reported By: Alicia — Placentia California USA
  • Complete Investigation Service, CIS Worldwide, CIS Nationwide, Government Registry
    United States of America

Complete Investigation Service - CIS Worldwide - CIS Nationwide - Government Registry - - - I was scammed by CIS Nationwide Internet

*UPDATE Employee: Clarification of Terms and Services

Show customers why they should trust your business over your competitors...

I went to, which seemed like a trustworthy reliable website, to get a background check on someone. Their name and city came up in the search asking me to purchase their available records. It took me to CIS Nationwide and after I purchased an account with "unlimited searches" I found I was duped!! The person who showed up in the list previously was no longer available.

There was a dollar amount balance on the screen and every time a search yield a list of names it would charge my account to see the list of names, regardless if they were the names I was looking for. Every action I took I was charged. I couldn't even view the search results to see if the person I was looking for was in the list without being charged and so I was never able to get far enough to see if the background check information was even legit.

It was a complete scam and I fell for it. I felt embarrassed that I was a victim of online fraud after years of teaching others how to use the internet safely and securely. I knew the warning signs, I read their terms and conditions and yet I saw no red flags. I was scammed out of $50!!
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This report was posted on Ripoff Report on 09/16/2009 06:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Clarification of Terms and Services

AUTHOR: Cis worldwide - (U.S.A.)





If any customer has any questions or concerns we urge you to
email customer support. Our dedicated customer support staff works six days a
week and is there to help you navigate the site as well as to answer any
questions or concerns any of our customers might have. I know that in todays
world it is often hard to place your trust in an online company but CIS
Nationwide offers a user friendly interface and easy access to customer support
for help at any time.

Please be advised that CIS Nationwide offers a wide variety
of searches. It may take more than one search to locate your subject.

I have investigated your account and it appears that you were
refunded by our professional and courteous customer support staff on the 18 th
of September.

I believe its possible that you may have misunderstood the
package that you purchased.

Unlimited search options allows for only basic people searching,
basic background, landline phone searches and basic addresses as part of our

Your CIS Nationwide balance gets debited for every Direct Search
a customer conducts.

Please note that our billing structure is clearly disclosed
in our Terms and Conditions page. All customers must agree to these Terms and
Agreements before proceeding to check out.

CIS Nationwide is a provider of information, gathered from publicly
available data. CIS Nationwide does not create, verify, or guarantee the
accuracy of such data.

CIS Nationwide is not a consumer reporting agency as defined
under the Fair Credit Reporting Act ("FCRA"), and the
information in our databases has not been collected in whole or in part for the
purpose of furnishing consumer reports as defined in the FCRA. Website
information cannot be used to: (a) establish an individual's eligibility for
personal credit or insurance; (b) assess risks associated with existing consumer credit obligations, (c) evaluate an individual
for employment, promotion, reassignment or retention (including employment of
household workers such a nannies, housekeepers, or contractors), or (d) in
conjunction with assessing the merits of entering into any other personal business
transaction with another individual.

This is also clearly stated on our Terms and Conditions page
which all customers must agree to before being permitted to continue on to the checkout

I would once again like to urge any customer having difficulties to contact customer
support via email or by clicking on Help in the Members Area. We are committed
to assisting our customers through any and all issues they may encounter using
our services.

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