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Report: #1200958

Complaint Review: compressionsale.com - Internet

  • Submitted:
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  • Reported By: Carol — Ft Lauderale Florida
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  • compressionsale.com Internet USA

compressionsale.com BUYER BEWARE: Deceptive website; evasive and belligerent customer service Vernon Hills IL

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    On December 14, 2014 I ordered 2 pair  30-40mmHg Truly Transparent pantyhose on-line at compressionsale.com.  The website took my order and payment information.  The company charged my credit card December 15, 2014.  By January 2 I had not received the order so I called the company.  Customer service said that they "sent the order today".  The order arrived Monday January 5 ; I looked at it that night.  They sent me the wrong product.  Tuesday January 6 I phoned the company again.  They looked up my requested order but told me that they could not take the product back unless I had the number on the box to see if was/not the same product number that I ordered.  They'd take it back if it was a different number.  When I got home I checked the number and called with the different number on Wednesday January 7.  At that point customer service told me that she could not agree to credit my credit card unless I had a return number.  The way to get that was to go on-line under returns.  When I did that I saw that the company policy is not to reimburse payment but to give store credit only and to only give that for certain products; my product to return was not mentioned.  Further, I had to agree to this company policy or I could not get the return number !  I phoned customer service again and asked what to do since I wanted my credit card credited and did not want further business with the company.  I was told that she could do nothing; my credit card would not be credited ( I hope you notice that I was told none of this the first two times I called customer service. ) When I asked to speak with a manager she said "They're not available at this time.  You'll have to call back".  She was stonewalling.
After calling my credit card company we together called the company (the third time) on a conference call -at a different number than the company gives the consumer!  We then got M who told us there would not only be no monetary refund but my originally ordered product is no longer made so they sent me a substitution.  I said I did not want a substitution and asked why I wasn't called to be told about the substitution.  M was belligerent "We're not going to call you!"  "Its in red on our website that the product was no longer available!"  When I said that the red wasn't there when I ordered the product he again yelled at me " It's been there since I started working here in July!" In a word, my credit card company and  I got nowhere  When the credit card customer service woman politely asked to speak to a manager she was told - in exactly the same words-"They're not available at this time."
After getting off the phone with everyone I went back on-line to compressionsale website and to the web-page where I originally ordered the product.  The product came up, the ordering part of the page in plain site and I could have ordered the product again!!! January 7!!.  Now looking for the red lettering I happened to realize that what I was seeing was not the whole page.  I scrolled down and right at the bottom was red lettering saying the product is not available.  Let's see, they present the ordering part of the discontinued product when the consumer goes to the product page.  They take the order!!  As a senior citizen who is not a computer whiz and who assumes that she's dealing with an honest company I had no reason to consider I had to scroll to the very bottom of the page to see that the product was not available: Especially when the ordering section took my order!!!!
Something is wrong with this :  This is deceptive of the company.  They seem to be banking -pun intended- on unwary consumers.  Not only is the website deceptive but you may not get your order or your substitution until you call the company.  They seem to have trained their customer service representatives to at be evasive and misleading for as long as possible.  And then when called to task by a credit card company they become belligerent.  BEWARE!!!

This report was posted on Ripoff Report on 01/11/2015 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/compressionsalecom/internet/compressionsalecom-buyer-beware-deceptive-website-evasive-and-belligerent-customer-se-1200958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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