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Report: #128986

Complaint Review: Compu-terra - Warrensville Hts Ohio

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  • Reported By: Severn Maryland
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  • Compu-terra 4359 Cranwood Prkwy Warrensville Hts, Ohio U.S.A.

Compu-terra Tried to increase price, told them to cancel, billed me anyway, won't return calls Warrensville Hights Ohio

*Consumer Comment: Beware of compu-terra.com bait and switch - money scam for services not rendered - they are under investigation!!!

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Purchased computer product from Compu-terra, they called and told me that the item was underpriced and wanted to charge me $20 more for it. I told them to cancel the order. They sent me confirmation that the order was cancelled but then I was billed anyway. Left several messages and emails, no response, finally I called and someone answered. They told me to call a different extension and then I get voicemail again.

Finally after a week of this, talked to someone, they tried to talk me into keeping the item. After I refused, they said there would be a 15% restocking fee. After I complained they said they would not charge me the fee. They then said they would email me the information so I could return the item. As of now, I have not receive any email.

It seems as if they are ignoring my calls so that I'll just give up and keep the item.

Tyler
Washington D.C, District of Columbia
U.S.A.

This report was posted on Ripoff Report on 01/26/2005 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/compu-terra/warrensville-hts-ohio-44128/compu-terra-tried-to-increase-price-told-them-to-cancel-billed-me-anyway-wont-return-c-128986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Beware of compu-terra.com bait and switch - money scam for services not rendered - they are under investigation!!!

AUTHOR: Pete - (U.S.A.)

POSTED: Friday, June 10, 2005

Form submitted on Fri Jun 10 09:32:11 2005
Complaint:
Complaint Information
Complaint Type: General Complaint
Date Received: 6/10/2005
Primary Complaint Classification: Guarantee or Warranty Issues
Secondary Complaint Classification: Delivery Issues
Complaint:
For the extra $16.12 I was charged, I was promised:
3-6 day delivery(never happened- I got it 3 weeks later)
A three year retail box version of the chip and motherboard (I have purchased this sort of thing before, there is no paperwork that proves this chip was a retail box version).
When I contested the issues, I was given the run-around, and later, ignored. When I went back to the web site - they "fraudulently" changed my order documentation to appear as before the $16.12 charge (as if it never happened). I have the American Express bills that proves they charged me extra for the services I never recieved.
SKU Name Quantity Price Total
CT:K8V-X3400 Combo - Asus K8V-X Socket 754 DDR MB With Athlon64 3400+ CPU & Fan (CT)
--- For Reatil Version ---

--- Warranty: get it and relax, we will take care of any problem with your products for you ---
--- Select the additional packaging for safer delivery and protection of parts ---
---- Insurance: Insure your package against lost or damage in transit: 1 251.74
16.12 251.74
16.12
Desired Settlement: Refund
Desired Settlement Explanation :
I either want the $16.12 back - of a full refund/return.

These people are shifty, you should investigate them.
Customer Service Rep: Mr.Lousy English GuyfromIndia,iii.
Product or Service: Combo - Asus K8V-X Socket 754 DDR MB With Ath
Model Number: CT:K8V-X3400
Account Number:
Order Number:
Salesperson: .JohnIndia
Payment Made: Yes
Purchase Price: 271
Disputed Amount: 16
Payment Method: Credit
Purchase Date: 5/15/2005
Problem Date: 5/15/2005
Complaint Dates: 5/16/2005,5/17/2005,5/20/2005

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