Roadside Plus Stealing consumer bank account information Ripoff Las Vegas Nevada *EDitor's Suggestions on how to get your money back into your bank account!

I recently noticed an unfamiliar charge on my bank account dated 4/18/06, for $21.95, and was not sure where it came from. There was a toll free number listed in the description by this charge. I called this number on 4/20/06, and spoke to a representative (who did not say her name) to inquire about why they charged my account, and how they obtained my account information. They told me (before asking who I was) that I had signed up for a free 7 day trial of their service, and now the trial was over and they were charging me. I told the lady that I had not signed up for anything and had not given them my account info. She then asked for my name, which I gave her, and pulled up my home address, and said that I had signed up for the service! I became upset and told the lady that they were not authorized to take money from my account, and I wanted them to put it back. The lady would not tell me how they got my account info, how I supposedly signed up for this service, or any other useful info. I demanded a manager, and she refused. She did say that she would cancel my subscription, but that she could not refund my money. I continued to demand to speak with a manager and she eventually hung up on me. When I called back I was immediately put on hold, by what seemed to be an automated system, and eventually I began to feel that no one was going to come to the line, and I hung up.
I have since called my bank and reported this fraudulent charge, and have come to find out that they also charged my account on 3/22/06 for 21.95. I have filed a complaint with the Las Vegas Better Business Bureau, their web address is www. I have also filed a complaint with consumer affairs. In March and April of this year I made payments online to my credit card company, this is the first time I have ever used my checking account info over the Internet. Ironically, after I did this is when this company began taking money from my account.

This company has never sent me any type of information informing me that I was signed up for their service, or how I could obtain use of my "membership" with them. I believe this to be a fraudulent company who is stealing consumers banking account information off the Internet and charging them with out consent or authorization, and without providing any time of service. WHAT THIS COMPANY IS DOING IS ILLEGAL! SOMETHING HAS TO BEEN DONE ABOUT THIS.

Sheri
Pflugerville, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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...the victims' advocate

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.