Complaint Review: Alienware - Miami Florida
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- Author Confirmed
- Alienware 14591 SW 120 ST Miami, Florida U.S.A.
- Phone: 800-254-3692
- Web:
- Category: Computer Manufactures
Alienware No replacement parts! Miami Florida
*Consumer Comment: Alienware hates former customers.
*Consumer Comment: Alienware hates former customers.
*Consumer Comment: Alienware hates former customers.
*Consumer Comment: Alienware hates former customers.
*Consumer Comment: Alienware hates former customers.
*UPDATE Employee: Regarding your mALX
Show customers why they should trust your business over your competitors...
OK, when discussing what to do about broken video cards, nVidia g71 7900 gtx, Alienward informed me to get replacements from the following sources: "laptop king, agparts worldwide, newegg, tigerdirect, rjtech" I spent 4 hours researching with these companies and they don't have the parts. I now have no where to go and get replacement parts! My $5000 MALx is a boat anchor. I'm reading other similar stories and knowing that Dell owns this company, I am totally suprised by the pathetic customer service. No more Dell computers for my company, friends and family and clients. Upland, CA
Steve
Upland, California
U.S.A.
This report was posted on Ripoff Report on 09/04/2008 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alienware/miami-florida-33186/alienware-no-replacement-parts-miami-florida-369832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
Alienware hates former customers.
AUTHOR: Biggdogg2800 - (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#5 Consumer Comment
Alienware hates former customers.
AUTHOR: Biggdogg2800 - (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#4 Consumer Comment
Alienware hates former customers.
AUTHOR: Biggdogg2800 - (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#3 Consumer Comment
Alienware hates former customers.
AUTHOR: Biggdogg2800 - (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#2 Consumer Comment
Alienware hates former customers.
AUTHOR: Biggdogg2800 - (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#1 UPDATE Employee
Regarding your mALX
AUTHOR: Aw-james - (U.S.A.)
SUBMITTED: Tuesday, September 23, 2008
Hello,
I'd like to apologize for any inconvenience this may have caused. I'd like to assist in providing a replacement video card but I will first need to view your account details. Feel free to email me at james_espinosa@alienware.com with your account information and I will respond to you as soon as possible.
Best regards,
James
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