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Report: #289716

Complaint Review: Micro Center - Hilliard Ohio

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  • Updated:
  • Reported By: Dallas Texas
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  • Micro Center 4119 Leap Road Hilliard, Ohio U.S.A.

Micro Center-Winbook Breach of Warranty Hilliard Ohio

*UPDATE Employee: Repair guidelines

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Complaint:

I bought a Winbook notebook computer from Microcenter.
http://www.microcenter.com/customer_support/contact_us.html

The warranty covers hardware absolutely.
And I bought the extended warranty.

I bought the computer primarily for the warranty and I asked a lot of questions about the warranty prior to making the purchase.
I was assured repeatedly that if ANYTHING went wrong with any hardware in the computer, it would be fixed FREE of charge.

The computer overheats.

It is still in warranty.

I took it to Microcenter and they cleaned the FAN.

The FAN is hardware.
There is no ambiguity here.
The FAN is not software.
Software does not cause overheating.
Overheating is a hardware problem.

This computer sits on a desk beside another laptop computer and two desktop computers, all of which are older, have been in the same place for years and have never had any overheating or fan problems.

They charged me $75.72.
I paid it and brought the computer home.

It still overheats.

Micro Center told me that if they sent it to Winbook, it would cost me $305.00.

Software dose NOT make a computer overheat.

Now, (a day later) there has suddenly appeared a vertical line in the middle of the screen which will not go away no matter how many reboots. This is also a hardware problem with the screen but I will not take it to Microcenter for repair because they will refuse to honor their warranty again and charge me for the repair.

I will have it repaired by a company that I trust and have them make a full report which I will later submit to accompany this complaint.

John
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 12/07/2007 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/micro-center/hilliard-ohio-43026/micro-center-winbook-breach-of-warranty-hilliard-ohio-289716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Repair guidelines

AUTHOR: Sean - (U.S.A.)

POSTED: Monday, August 04, 2008

"I took it to Microcenter and they cleaned the FAN.

The FAN is hardware.
There is no ambiguity here.
The FAN is not software.
Software does not cause overheating.
Overheating is a hardware problem."

Dirt on the fan is not a defective fan but a routine maintenance issue. It is a good idea for the consumer to perform preventative maintenance such as blowing out fan on computers from time to time. That is why Microcenter has a section of canned air for sale. Nothing in the laptop was defective. To claim that Microcenter will not honor the warranty on an obviously defective screen because of the previous claim is not a correct. I am guessing that after comparing what it would cost you to have the screen replaced by your other company that you decided to have the warranty work done after all, which would be the proper thing to do.

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