Complaint Review: Computer Repair
Robert came into our home to remove a virus from our computer. Our computer crashed while he was servicing it. He said he would have to rebuild the operating system, but our data would not be lost. Robert reinstalled Windows XP using what we later found to be an illegal Microsoft license, wiping our hard drive, and deleting all of our photos. He said he had a data recovery program at his office, and he would return the next evening to recovery our files. He required us to pay him cash, but we insisted on paying by check. Our check was cashed in 10 minutes and he won't return our calls, or answer his phone.
Robert advertises his services on Craigslist at http://modesto.craigslist.org/sys and would not tell us where his "business" was located. He would only fix our computer if we would grant him access to our home. A set of our house & car keys and our checkbook were found missing after he left. Now we are afraid he may come back and burglarize our home or steal our car. We had to cancel our checks and have the bank issue us a new bank account number.
Robert appears to screen his calls, too. He continues to advertise on Craigslist and we've discovered through repetitive calling that he will not answer blocked/restricted calls. Our calls are sent to his voicemail, however he will answer calls from phone numbers he does not recognize (presumably new customers). My wife, sons, friends, and other relatives were able get him to answer their calls, but when he is told that they are calling for us, Robert hangs up on them and never answers calls when their phone numbers are displayed on his phone's Caller ID.
Robert is not listed as a business with County of Stanislaus or the City of Modesto.
This report was posted on Ripoff Report on 05/11/2010 12:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/computer-repair/modesto-california-/computer-repair-messed-up-our-computer-cashed-check-in-10-min-never-returned-to-fix-602075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: