Complaint Review: Best Buy - West Hartford Connecticut
- Best Buy 1501 New Britain Ave West Hartford, Connecticut United States of America
- Phone: 860-521-5400
- Web: http://stores.bestbuy.com/381/
- Category: Computer Stores
Best Buy refused to exchange a damaged laptop computer that I did not damage West Hartford, Connecticut
*Consumer Suggestion: Customer Experience Paramount
*Consumer Comment: You should have known better
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I bought a laptop computer on April 9, 2011 from Best Buy in West Hartford, Connecticut to be used in my public accounting business. Even though it was during tax season and I would not have time to set up the computer, buy and load all of the programs that I needed, and all of the data from my older laptop, it was on sale so I bought it then, contemplating setting up the computer after tax season.
Since tax season for me ended one week ago, I recently opened the sealed and undamaged box, only to discover that the computer screen had been damaged. I immediately returned it to the store, only to be accused of dropping the computer myself, and that Best Buy would not exchange the computer for an undamaged one. I did not drop the computer. I deliberately left it sealed and packaged to protect it from being damaged.
Imagine spending over $900 for a computer, thinking that if there were any problem with the computer, that the store would stand behind it. I didn't ask for my money back; I merely asked for an exchange with an undamaged computer. And the store refused to replace it with an undamaged computer.
I will never purchase anything from Best Buy again. And if you value your money, you would be advised not to buy anything from Best Buy. What was I supposed to do? Before I purchased the computer and taken it from the store, had the salepeople unbox the computer, and try it all out to see if it worked.
I was told by an employee at Best Buy that it has questioned buyers bringing back items even one hour after the purchase. Is that the way to treat one's customers?
What a store! What lousy customer service. I will never buy anything from Best Buy again.
This report was posted on Ripoff Report on 05/13/2011 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/best-buy/west-hartford-connecticut-06110/best-buy-refused-to-exchange-a-damaged-laptop-computer-that-i-did-not-damage-west-hartford-729125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
Customer Experience Paramount
AUTHOR: IntheKnow - (USA)
SUBMITTED: Tuesday, May 17, 2011
Best Buy loses more customers than it gains by being so rigid. A prudent Store General Manager would always give the customer the benefit of the doubt. This issue happens often at BBY.
Call the mfr and see if you can get a return authorization. They are likely to be a bit friendlier
Next time, Sam's Club, BJs, Costco, Amazon are the choices for electronics purchases as they actually listen to their customers and the returns experience is not treated as a legal trial.
#1 Consumer Comment
You should have known better
AUTHOR: Chris - (USA)
SUBMITTED: Friday, May 13, 2011
Best Buy has a 15 day return policy on computers. You certainly knew this when purchasing the computer. Not many people are dumb enough to spend $900 on a computer and not know the store's return policy. If you are that dumb, that's too bad.
This issue would have been handled the same way at any major retailer. Boycott them too.
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