Report: #92968

Complaint Review: ComServe - Pager Company

  • Submitted: Tue, May 25, 2004
  • Updated: Wed, February 02, 2005
  • Reported By: Peabody MA
  • ComServe - Pager Company
    PO Box 2099
    Grafton, Virginia

Show customers why they should trust your business over your competitors...

I received a letter from ComServe saying that they aquired my account from, and that they are unable to transfer my payments from . I was prepaid $120 per year. The letter said that also I'm being billed $14.95 per month. 2waygadgets went out of business, that's why ComServe can't contact 2waygadgets. ComServe totally neglects that fact, however. ComServe acts like 2waygadgets is still in business to give out money. I will have to look into getting that money back from 2waygadgets' bankruptcy, if they file. It is too late to get a chargeback from my bank.

The real root complaint about ComServe is the following. I got on the phone several times to try and get more information about their service plans and such. The best service plan that they have is $15 per month, which does not match my plan with 2waygadgets at all. So I said I don't want the pager anymore, but they said that I have to deactivate the pager in writing and that I could email the request.

So I emailed the deactivation request as soon as I got off the phone. The next day, they responded to the email saying the pager was indeed deactivated, BUT demanding I have to pay $14.95 . So I responded NO, I am not going to pay you $14.95 for pager service that I didn't want FROM YOU at a more expensive rate, and the fact that I quickly deactivated the pager.

This is totally utterly crap. Why in the world would somebody take up these pager accounts not knowing how much money the customer just lost from the company going out of business??? And why would they even take the accounts knowing that they can't even match the same pricing plans??? Why would they even begin billing you a totally different amount and plan without your permission or consent??? And then DEMAND it??? TOTAL CRAP!!!

So, at that point ComServe should have instead sent out the letter saying 2waygadgets went out of businees, and the we would like to offer you service. Here are our pricing plans. If you don't want the pager anymore, it will be deactivated, end of story. BUT NOOOOO!!!!!!! ComServe totally screwed it up.

Seriously, this all points to some broad-ranging attempt to milk every last penny out of me. From losing my payments from 2waygadgets, to just overall force-billing me at a higher rate... then DEMANDING it... Terrible business practices.

As for their $14.95 bill. I'm not paying. Not a legitimate debt. ComServe, don't waste anymore money on collection agencies because they DON'T WORK. All to easy to get out of. Just do yourself a favor, just delete my account from your computer, just end it now.

Peabody, Massachusetts
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This report was posted on Ripoff Report on 05/25/2004 09:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

Someone *STILL* owes me money or service.

AUTHOR: Jason - (U.S.A.)

I am still going at it with Cmserve.

1) I get service from 2waygadgets in November of 2003.

2) In March of 2004 it is announced that Comserve bought my account, and "lost" my billing info. I start getting billed.

3) Later that month, I contact Comserve to find that I can't get my prepay back as of yet, and request to deactivate the pager.

4) The pager deactivates as of late March 2004 or early April 2004.

5) In late November of 2004, I contact Trina to recify the situation, layed it all out via email.

6) I forward all requested information, Trina says "ok" and reactivated the pager as of early December of 2004.

7) Middle January 2005, I get a bill. (my service should have not expired yet) So I contact Trina again. I already layed it out via email before, and faxed the invoices, so why is this happening? Does Trina actually read the whole email, or does Trina just ignore it? huh?

8) Next, Trina just confirms everything is OK, there is nothing wrong, and then this phantom 10/10 deactivation date shows up.

So, here we go again, back to square one. No prepay service, being billed monthly.
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#2 Author of original report

Response fom ComServe in response to the FCC complaint

AUTHOR: Jason - (U.S.A.)

I have an update. I have sent a complaint to the FCC about 2waygadgets. Later I received a letter from ComServe in response to the FCC complaint.

The lettr satisfies two things.

1)ComServe acknowledges that 2waygadgets went out of business.

2)ComServe removed the charges from my account.

I see a discrepancy in the letter, though. The letter says ..

..."Comserve Corporation has offered Mr. Mangiafico the opportunity to continue with his paging service on a month-to-month basis. If he decided not to accept the offer there would be no further obligation to Comserve." ...

I was not offered "the opportunity" to continue my pager service. I was just forced, just started billing me. When I "decided" I didn't want the pager, I was clearly told that I had to pay $14.95 after I deactivated the pager. Billing continued. There was an obligation right there.

Only after responding to the FCC complaint, the billing stopped, hence they said they my balance was now $0 in the response letter from the FCC complaint.


Based on ComServe no longer billing me after the FCC complaint, I consider this complaint resolved on the part ComServe. The complaint with is still open.
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