• Report: #1013648
Complaint Review:

Concept Lens

  • Submitted: Wed, February 13, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: sacha — Silverdale, Newcastle Internet United Kingdom
Concept Lens
14 Princes Road, Liverpool, L8 1TH Internet United States of America

Concept Lens Non Delivery and non existant customer service Internet

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I ordered from this site as they had the product that I required at a reasonable price. They offered fast delivery and the option for Fed Ex delivery at an extra fee. I placed my order on 3rd February 2013, paying extra for Fed Ex and received an email from them on 5th February saying that my order was being processed. I have since heard nothing from them nor have I received my order, this is despite emailing their customer service on two separate occasions. They promised to respond to customer enquiries within 12 hours they have failed to do this. I have tried to contact them using the telephone number on their website, this number does not exist. Having read other reports I am now very concerned that I have been scammed and that I have lost my money. If they were a genuine business why do they not respond to emails and have a telephone number that does not exist? I would warn other people not to order from this site.

This report was posted on Ripoff Report on 02/13/2013 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/concept-lens/internet/concept-lens-non-delivery-and-non-existant-customer-service-internet-1013648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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