Report: #563074

Complaint Review: Conceptlens

  • Submitted: Mon, February 01, 2010
  • Updated: Thu, February 04, 2010
  • Reported By: anonymous — glendale California United States of America
  • Conceptlens

    United Kingdom

Conceptlens Conceptlens , no delivery of goods and bad customer service! Liverpool, United Kingdom Internet

*UPDATE Employee: Detail explanation sent regarding order & refund issued

Show customers why they should trust your business over your competitors...

Conceptlens has not replied to my emails about my order from almost 2 weeks ago. Their website states they reply to customer inquiries within 12 hours. It's been about a week since my first email. My order has been "processing" for almost 2 weeks now. I wasn't expecting my goods to arrive within a couple days but would at least like a reply to my emails. Their website states delivery within 5 days!!! BAD CUSTOMER SERVICE!
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#1 UPDATE Employee

Detail explanation sent regarding order & refund issued

AUTHOR: Conceptlens inc. - (United Kingdom)

We have sent you an email regarding your order, explaining the matter and also given you the option for a full refund. Your request for a refund has been issued and we hope this has solved the issue for you.



ConceptLens Service Manager
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