• Report: #562916
Complaint Review:


  • Submitted: Mon, February 01, 2010
  • Updated: Thu, February 04, 2010

  • Reported By: Soo — Sunbury on Thames United Kingdom
14 Liverpool Road Liverpool, Select State/Province United States of America

Conceptlens Fast delivery and Best customer service?that is wrong!No reply enquiry even after 7e-mails Liverpool Internet

*REBUTTAL Owner of company: Please can this be sorted!!!!

*UPDATE Employee: Issue explained and sorted out

*Author of original report: Sorted

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I ordered contactlenses from Company Conceptlens by 19/01/2010.

I had technical issue when I ordered and I sent e-mail to them.

they supposed to contact to customer in 12hours.

I sent many e-mails,never replied to me.

I asked cancel this order still no reply.

after I cancelled the order,they updated status to in transit.but no tracking detail.

I'm still waiting for the parcel.

I paid 100.

Do Not Buy anything from this company!

This report was posted on Ripoff Report on 02/01/2010 05:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/conceptlens/liverpool-select-stateprovince-l8-1th/conceptlens-fast-delivery-and-best-customer-servicethat-is-wrongno-reply-enquiry-even-af-562916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please can this be sorted!!!!

AUTHOR: Annonymous - ()

 I have order contact lenses from this company and still didnt recieve anything from them, how it is possible that noone is checking if the websire is safe and you can buy from it.

 It is terrible for those websites to even exsist because they just taking money without giving what was ordered.

 Please do something with this issue because if not i will take it to the court. 

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#2 UPDATE Employee

Issue explained and sorted out

AUTHOR: Conceptlens inc. - (United Kingdom)

Dear Soo,

I do believe we have explained and resolved the issue for you. Once again, please accept our apologies for this circumstance and we hope you enjoy your lenses!



ConceptLens Service Manager

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#3 Author of original report


AUTHOR: Soo - (United Kingdom)

After I reported this company,next day I received e-mail from them and I received contact lenses today.
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