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Report: #76901

Complaint Review: Concepts International - Internet

  • Submitted:
  • Updated:
  • Reported By: Seattle Washington
  • Author Confirmed What's this?
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  • Concepts International http://www.conceptsi.com/ Internet U.S.A.

Concepts International failed to send items I ordered 2 months ago E-commerce Site Internet

*Consumer Comment: History with Concepts

*UPDATE Employee: Concepts International - is a good and ethical e-commerce business!

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On November 12th 2003, I placed an order with Concepts International by mailing an order form and a check to the address listed on their order form. I ordered a 2004 Automobile Gran Prix calendar, Christmas cards, a book, and Christmas gift cards (different items than the Christmas cards). The book and the calendar were to be Christmas gifts for the same person.

On 11/17/03, the check I wrote to Concepts Internatl cleared my bank.

On 12/6/03, I received a partial order from this company, the calendar and the Christmas cards. The postmark of the package was 11/24/03 and there was no packing slip and no note as to when I would receive the balance of my order. On 12/10/03 I sent the company an email asking when I would receive the rest of my order and got no response from Concepts International. I sent another email on 12/16/03, this one marked urgent, again inquiring about my order and also mentioning that the book was a Christmas gift and that I would need to have it by 12/19/03. Again, I received no response.

This same day I did some research on Concepts International based on the address listed on their website and order forms. It is an address for a mailbox type operation, not a physical address for the company, and there are no phone numbers listed for the company as named. I contacted the State Attorney General's office for the state of Texas (where website is listed as registered and business is licensed), as well as the Texas Secretary of business license division. They gave me contact names and addresses of those listed on the business license for Concepts International, but phone numbers are not available.

I sent a 3rd email on 12/17/03, again marked urgent, outlining the timeline of my order from order placement forward, plus the information I found about their address etc, and I requested an immediate reply. I got no reply at all. In the meantime, 2 friends who placed orders with this same company emailed Concepts International (using the same email address I used) requesting status of orders they had placed. Both received replies from Concepts within 2 days regarding their orders.

On 12/27/03 (2 days AFTER Christmas), I received an email from Concepts that they got word from their vendor that the book I ordered was not available in hard copy (as I had ordered it) and would I still like the book in softcover format with a refund of the difference in price. I emailed that I still wanted the book and a refund in the difference in price would be acceptable. I also mentioned that I found their lack of customer service very poor and very frustrating and to please let me know when this item was to ship out to me, in addition to the gift cards I ordered at the same time but had not heard the status.

As of this report on 1/12/2004, I still have not heard back from Concepts International regarding the book I ordered, the gift cards I ordered, nor the substituted soft cover book they asked me about, nor any refund of money of mine that they've had for nearly 2 months. I have not received the rest of my order, 2 months after I placed my original order. In the meantime, I've seen the same book on Amazon.com at a reduced price with a noted shipping time of 2 to 3 days. I am so disappointed that the gift I ordered in a timely manner never showed up in time and that Concepts International has no regard for the history I've had as a customer with them, nor the referrals I've sent their way.

Cori
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 01/12/2004 04:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/concepts-international/internet/concepts-international-failed-to-send-items-i-ordered-2-months-ago-e-commerce-site-interne-76901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

History with Concepts

AUTHOR: Jeff - (U.S.A.)

POSTED: Wednesday, October 01, 2008

I'm sorry to hear that a consumer had a problem with Concepts. As of this year I have been a customer for twenty years. Motorcycle calendars every year with a smattering of cards and one book. I have had orders delivered to my home state and others without a problem.

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#1 UPDATE Employee

Concepts International - is a good and ethical e-commerce business!

AUTHOR: Silke - (U.S.A.)

POSTED: Tuesday, February 24, 2004

Concepts International has been in business for 20 years supplying automobile and motorcycle enthusiasts with quality products. We have a simply great group of customers, many of which have been ordering items from us for 15 or more years. We certainly have not been in business for 20 years with a great group of customers by ripping people off.

Cori was one of these great customers. Her first order with us was a Christmas rush order placed in December of 2001. She was so impressed with our service that she told several of her friends about us and some of them placed orders with us also. We appreciated these referrals and told her so.

So what went wrong? First, Cori claims she did not receive the gift cards she ordered. Cori misread our order form and thought these cards were different from our other Christmas cards. The idea of the gift cards we offer is that if you are say in Utah and want us to send a Christmas gift to a friend in Kentucky, for a small fee we will include one of our Christmas cards with a message that you supply with your order. Cori did not supply a message and so we simply enclosed the cards with the first shipment to her. In a January 2004 e-mail Cori acknowledged that she misunderstood the order form and that she did indeed receive the three gift cards with the first shipment.

Second, Cori said she ordered a book that she did not receive. The problem with this item is two fold. First, we had trouble getting a straight story about this book from the publisher. Evidently, the book was published in hardbound format in the summer of 2003 and quickly sold out. We offered the hardbound version in the fall of 2003. We were told that the hardbound version would be available in late November.

This date kept changing almost weekly until finally near the end of December 2003 the publisher told us the book would not be available in a hardbound addition. Immediately, we notified all the customers, including an e-mail to Cori, who ordered this book from us and offered them either a full refund or the softbound version and a refund for the difference.

Evidently Cori had sent us e-mails in mid December about the book she ordered and also e-mailed us a response to our December e-mail offer of a refund or softbound version and a partial refund. "The real problem in all of this is that we did not receive these e-mails". Since we didn't receive her e-mails and thus couldn't respond Cori thought she was being taken advantage of.

Finally, in mid January we received an e-mail from Cori stating that she had been trying to contact us and that she had filed a report on this web site. When we received this e-mail the first thing we did was review all of our e-mails for December and discussed the situation with our IT people and ISP to try and see what happened. After several hours of research and discussions we could not find any problem at our end.

Cori's is the only complaint we have had concerning e-mails that were sent to us and not received. We asked Cori to forward us via e-mail the e-mails she sent to us, so that we would have an electronic copy to analyze. We never received the requested e-mail electronic copies. In January we exchanged several e-mails with Cori and even then at one point she said she sent us three e-mails in one day via two e-mail addresses and we only received one.

We can understand Cori's frustration at not having e-mails she thought we received being answered. However, she did not seem to take into consideration: a) that in 2001 and 2002 we had given her good service, b)that in 2003 we promptly shipped all the items she ordered except for one book c)that we had sent her an e-mail (Cori received all the e-mails we sent to her)offering a full refund or partial refund and the softbound version and d)that one of the people she referred to us sent us an e-mail in December and we answered it within two hours.

As soon as Cori indicated to us that she wanted the softbound version and a partial refund we send the softbound book and a partial refund check the next day. Cori received the book and refund check, as evidenced by her cashing the refund check.

Cori was a good customer and we appreciated her telling several of her friends about us and our products. This resulted in several additional orders for our firm. We are sorry that Cori had problems with one item on her last order.

Looking back, Cori placed three orders with us for a total of 16 items. The only problem she had with all these items is with one book on her last order, which was primarily the result of us not receiving any of her December e-mails. We are sorry for this situation but we certainly did not try in any way to take advantage of Cori.

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