Complaint Review: Concord Supplies - Wood Dale Illinois
- Concord Supplies concordsupplies.com/ Wood Dale, Illinois U.S.A.
- Phone: 866-842-1308
- Web:
- Category: Miscellaneous Office Services
Concord Supplies Shipped a damanged toner cartridge and refuses to send return label and refund Wood Dale Illinois
*Author of original report: Issue resolved - received full refund
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Concord Supplies ripped me off. I ordered a replacement toner cartridge for a Dell printer and when the package arrived, I opened bag inside to find the toner ink had all leaked out. I called and emailed several times trying to get a refund. They keep claiming they've mailed or faxed return labels, but it has now been over a month since I first called and I still haven't received anything from them. I sent an email again yesterday and they sent me a rude reply basically stating that since I am unable to receive the labels they claim to have mailed and faxed, they will not send any more return labels. I had to file a dispute with my credit card company. Stay away from Concord Supplies - it's not worth all this headache to save a few dollars on a replacement cartridge.
Shaw00
Gaithersburg, Maryland
U.S.A.
This report was posted on Ripoff Report on 03/05/2009 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/concord-supplies/wood-dale-illinois/concord-supplies-shipped-a-damanged-toner-cartridge-and-refuses-to-send-return-label-and-r-431067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Issue resolved - received full refund
AUTHOR: Shaw00 - (U.S.A.)
SUBMITTED: Thursday, March 12, 2009
The vp of the company called me, apologized for the error, and issued a full refund without asking for the damaged toner to be returned first. The issue is resolved. Thank you.
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