• Report: #1041003
Complaint Review:

Connect America

  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013

  • Reported By: Mary — Pittsburgh Pennsylvania
Connect America
2193 West Chester Pike Broomall, Pennsylvania United States of America

Connect America Medical Alert Systems By Connect America Connect America/Medical Alarm KEEPS charging my credit card Broomall, Pennsylvania

*UPDATE Employee: Mary - United States of America

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Connect America, aka Medical Alarm company, continues to charge my credit card for their personal (elderly) alarm system which we had for my mother, even though we returned the unit.  I even gave them the post office tracking info since they claim they do not have the unit in their possession...

In addition, I asked their billing dept to DELETE all of my credit card information from their system months ago and they said they were doing it as we spoke. Unfortunately, this company still has my credit card info and charged my credit card $329.00, the future yearly cost of this device, even though they have the unit.

If you choose to do business with this company, my advice to you is:

2. Do not hold your breath waiting for their customer service OR billing depts to return your call.  They leave you on hold FOREVER, then a recorded message says they will call you back, which never happens...

This report was posted on Ripoff Report on 04/05/2013 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/connect-america/broomall-pennsylvania-19008/connect-america-medical-alert-systems-by-connect-america-connect-americamedical-alarm-kee-1041003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Connect America

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Mary - United States of America

AUTHOR: Connect America.com, LLC - ()

Dear Mary,

In reference to you complaint regarding Connect America/Medical Alert, please accept our apology for the problems you encountered when canceling your service.

We do advise anyone returning the equipment, to ship it via a carrier that provides a tracking number. We know that mistakes can be made and this is our way of insuring that every unit returned is accounted for.  I don't know who you are so I am unable to make sure the account has been canceled and the refund processed. 

If you will provide me with the neccessary information (name of user and address), I will gladly go into the account and make sure that everything is done.  This will include making sure that the credit card information is deleted. I can be reached at barb@connectamerica.com.

I am sorry you ran into a situation like this, and I would like the opportunity to make it right.


Barbara J. Von Ahnen

Accounts Receivable Manager


Connect America.com, LLC/Medical Alert


Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?