Report: #1127963

Complaint Review: Conn's

  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014
  • Reported By: Cara — Lexington Texas
  • Conn's
    1601 IH 35
    Round Rock, Texas

Conn's Financed furniture 2-14-14, NEVER RECEIVED IT Round Rock Texas

Show customers why they should trust your business over your competitors...

We financed a sofa at Conn's on February 14th, 2014. Saturday,  February 15th delivery truck artives, gets our sofa half way into our front door, noticed it was scratched and said they could not leave the sofa. 

I went into the store on Monday, February 17th, to select a different sofa, and added an air conditioner to our purchase. Delivery was scheduled for following Saturday.  At 9:00 am on Saturday we are told our chaise lounge was damaged during shipping.  

Scheduled delivery for following Saturday. No one ever showed up, I called the store and was told they tried to call the day before (Friday) to schedule delivery. No one called, delivery was already scheduled. They were to call Saturday, day of delivery, to let us know what time to expect them. 

We never received our furniture, and still do not have it. Conns will not return calls, when I did speak to them all they said is, "Sorry you're not 100% satisfied." 

 We NEVER received our furniture, of course we're not satisfied. 

Conns has not tried to fix this. All we wanted was a new sofa and A/C. This has turned into a night mare, they have actually blocked me from posting comments on their FB page.

This is a terrible company to do business with.

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This report was posted on Ripoff Report on 03/03/2014 03:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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