Conscious Box Charges "Vendors" for placement NOT provided. Portland, Oregon Internet

I am very rarely impressed with customer service.  Especially when the person you had been dealing with was SO bad.  Today has been night and day difference. 

Trevor, the person that responded earlier, compeletly took of the cost of the lost cards, and the cost of the "advertising."  I can't believe the next words are going to come out of my mouth... I may even consider doing business with them again.

I am SO thankful that after three weeks of having no sucess with the representative that I had been working with, to in a single day having the issue is a HUGE weight off my shoulders. 

A full refund was given.

If anyone is having issues, or wants to get ahold of Conscious Box, get in touch with Trevor.  He cares about the company and will take care of you.

Here are a few key things that I failed to add.

1. The incident in question happened in July 2014.

2. My rep was very kind and understanding until they got our money, the cards went out, then she emailed, "You only sent out 1000 cards, what did you think was going to happen [make people excited]?" In no social circle is that phrase EVER polite.

3. The telephone number provided by the company on the credit card statement has been disconnected.

4. The rep has not taken a single one of my 11 documented calls, although the phone does ring through.

5. In the last two weeks, no less than 10 facebook posts about needing customer service regarding charges to their card and not receiving merchandise have been removed.  The post I placed regarding speaking with a customer service rep (not email) was removed.

6. Their customers report any email correspondense will take 3-5 business days to RESPOND to.  Chargebacks could take up to 14 days.  This is their exact wording for refunds, "If you're not completely satisfied with Conscious Box, you can unsubscribe at any time. Just log in, and scroll down (f necessary) until you see 'Manage Your Account' then click on 'Manage Your Subscription'. On the right you will see 'My Subscriptions'. Under 'Manage' click 'Edit'. You will be redirected to a page where you can change any/all info about your subscription, including a bar at the bottom that says 'Cancel Subscription'. You can also contact us and we'll be able to help you with your account. Make sure to cancel before the 1st of the month to prevent the next month’s subscription fees from processing and that box from shipping. If you cancel on or after the 1st, your cancellation will take effect on the following month. Please keep in mind that partial refunds are not offered for 3, 6 or 12-month subscriptions that have already started. We may ask you to confirm your cancellation request - please be sure you confirm."  REFUNDS ARE NOT GIVEN. Here is the wording regarding the refund policy, "We do not offer refunds. We can only offer refunds under minimal extenuating circumstances (i.e. customer is deceased etc.). We bill the first week of the month, and ship around the 15th. Also, please keep in mind that partial refunds are not offered for 3, 6, or 12-month subscriptions that have already started. Due to FDA regulations, we are unable to accept returns."

I will be VERY careful in the future to make sure I read the refund policy of any company I do business with in the future.  This policy has made many customers upset.  When a customer is upset ANY AND ALL products in the box will come under scrutiny.  Do you want to be associated with a company that treats their customers like this?

If they provide a full refund of the "advertising expense" I will happily make note of that on this report.  My goal in posting this information is to help the company fix the issues they have, and hopefully make the experience better for everyone fromt the customer to the vendor.

Hello,

My name is Trevor, I started as a Sales rep with Conscious Box in April 2013 and have been heading up the entire B2B team (Sales and Account Management) for the last quarter.

I am sad to hear that you were disappointed with your Rate Card campaign back in April 2013.  We can't guarantee how well a given coupon will perform, but we absolutely have a responsibility to communicate and manage expectations effectively.

Our team has seen a number of changes in the past 16 months; it's likely the rep you were in touch with is no longer with Conscious Box.  If you'd like to send me an email at trevor@consciousbox.com, I am happy to gather more details and track down exactly what happened.

We've been focused on creating a culture of accountability since I joined Conscious Box, and our current team makes a priority of establishing clear expectations prior to a campaign, as well as continuing dialogue once the campaign concludes.  Earning repeat business is critical to our success, and the only path to repeat business is delivering on promises and cultivating lasting relationships with our partners.

 Building a company is an iterative process that is largely driven by learning from mistakes; we take negative feedback seriously and incorporate it into developing our platform.

I look forward to hearing from you.

Sincerely,

Trevor