Report: #1399284

Complaint Review: Consumer Cellular

  • Submitted: Mon, September 11, 2017
  • Updated: Mon, September 11, 2017
  • Reported By: JumboJet — Dillsburg Pennsylvania USA
  • Consumer Cellular

    Nationwide
    USA

Consumer Cellular Insurmountable problems with Consumer Cellular Customer Service re Samsung Galaxy 8 Nationwide

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Purchased Samsung Galaxy S8 smart phone from Consumer Cellular online. Had these problems: 1) missing manual pages, 2) data from old Samsung will not transfer to new phone. Tried to solve numerous problems myself using their online guides, FAQs, tutorials. Also Samsung guides, Youtube, Google articles, etc. Finally I called Consumer Cellular for help--after all they sold me the phone, and promised help by phone. Loooong waits, no real help, after trying their advice unsuccessfully, had to get in the wait line again. As a result, I have to enter data from old phone manually, and no way to retrieve photos, so they are lost, unless I lug around my old phone. Be wary: their customer service is promised, but not delivered. It's a shame, Consumer Cellular had a lot going for it.

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This report was posted on Ripoff Report on 09/11/2017 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/consumer-cellular/nationwide/consumer-cellular-insurmountable-problems-with-consumer-cellular-customer-service-re-sams-1399284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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