Report: #1040846

Complaint Review: Consumer priority Report

  • Submitted: Thu, April 04, 2013
  • Updated: Mon, April 08, 2013
  • Reported By: tcagle70 — Pensacola Florida
  • Consumer priority Report
    1678 McDonald Ave Brooklyn New York 11230
    United States of America

Consumer priority Report CPS is this even a real warranty? Internet

*Author of original report: resolution

Show customers why they should trust your business over your competitors...

I bought a light bulb from a company online and was excited because they advertised a two yr warranty with it. We have to buy a bulb for this big screen projection tv about every two yrs and they cost around two hundred dollars, so the idea that this one came with a two yr guarantee was exciting. Anyway at the time I didn't evn know the warranty was not with the company I bought it from, I just got it and filed it away. Thirteen months later the bulb goes out. The tvs internal indicator came on and the bulb faded out a couple weeks later. I got out the warranty and discovered we bought it dec 2011 so I initiated a claim. The process was very easy over te phone and I got an email the next day. I was confused because the email asked me for a copy of my original purchase invoice even though the rep on the phone was able to pull up my information. I attempted for two days to upload the invoice with no luck, so I called back and talked to a nice man who said their uploading was down, so I asked if I could scan it and email it to him. He gave me the email address and I sent it. I then got two more emails. One giving me instructions on mailing my item into them at my expense, which I could understand, they recommend tracking and insurance and I sent it via UPS because I'm expecting a quick process. After all, my tv is down without the bulb. So then they have put yet another copy of the invoice in the box and another form. I follow all directions. Then I get to the email where they tell me that I have to either include a $20 ck in the box or click a link and pay it by credit card for shipping back to me. I think this is insane as I have never ever ever heard of any company charging you shipping for them to send you. New item on a warranty. I want my bulb so I can get back to watching my big screen so I comply and pay it online. I then wait and track the package, when they get it I call to find out what now? I am told its sent off to repair and that's it. I get an email that says 15 to 30 days depending on parts and such for repairs but I'm thinking its a light bulb what are they going to repair but I assume its a form email everyone gets. I then wait a few days and call to get my log in info so I can track my status without calling in, I get the info as it was never provided before and I check the status everyday and everyday it says sent off to repair and nothing else. Its a light bulb, we are not told if we get a replacement or the same bulb referbished. We get no info. I paid 57 for the warrenty and have now spent 40 in shipping on an item I have yet to receive. I'm starting to wonder if we are going to get a new bulb or not.
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This report was posted on Ripoff Report on 04/04/2013 11:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: tcagle70 - ()

Since the time I filed this report, I have been given resolution and I am fully satisfied. The customer service manager worked with me to go above and beyond to bring this to a satisfactory close for all parties involved. I am now 100% satisfied with their service.
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