Consumer Priority Service Cps Consumer priority Consumer priority service Almost 2 months they've had my phone and no work has been done New York New York

I filed a report for service to my phone in early September 2017. They took a month to approve the repairs. The device was then placed into "parts on order" on October 23rd, and remains there today. Every time I call in they don't have an estimate on when they will receive the part that is on backorder and no one has any other answer for me. My phone is a galaxy s7 edge, a somewhat newer/popular phone. I have a hard time they cannot find any part they need to replace a defective screen very quickly. On top of that to not have any knowledge on when the part will arrive seems very shady. At the very least your supplier would know when more of the part is coming in.