Complaint Review: Consumer Priority Services - Internet
- Consumer Priority Services cpscentral.com Internet United States of America
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- Category: Warranty Companies
Consumer Priority Services CPS Warranty Services CPS refuses to repair or replace a faulty hdmi tv purchased from electrozone.com; eventhough, it's under the 2 year CPS warranty. Internet
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In April 2009, I purchased a samsung 46" hdmi tv from Electrozone.com. The refurbished tv was $1400 + $200 for the Cps warranty. The warranty states that any issues with the tv will be repaired by Cps within the 2 years. If there is a major problem that cant be fixed within the tv or costs too much; Cps will replace the tv for free.
After a few months of using the tv, roughly around June 2009, I noticed the hdmi would not work in the tv. I called Cps for service. They had sent two repair guys that said the tv was fine. I then thought it was something else. However, after a few months of my own gruesome investigation and experiments I knew it was the tv. I called Cps again and they sent the same two guys. I attempted to prove to them that the tv hdmi was acting up. They wouldn't listen; told me the tv was fine; and ran out the door. I was stunned! I then asked Cps to send professionals; however, they said they were the only certified professionals in the area. I laughed.
The hdmi is still not working and I have proof the tv is bad. The only problem is proving to them it's bad. I believe the repair guys might work for Cps and is sent to ignore problems; so, Cps does not have to repair the tv. Please any help is appreciated.
This report was posted on Ripoff Report on 09/28/2009 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-priority-services/internet/consumer-priority-services-cps-warranty-services-cps-refuses-to-repair-or-replace-a-fault-501238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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