• Report: #1111793
Complaint Review:

Consumer Reports

  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: Chris — Chicago Illinois
Consumer Reports
101 Truman Avenue Yonkers, New York USA

Consumer Reports Shop Smart magazine "free Issue" offer means paid subscription no refund Yonkers New York

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I answered a "free' issue" offer for Shop Smart magazine, from Consumer Reports. The original offer plainly stated that If I were not satisfied with the magazine, I would not be charged for the sub. ( You cn find teh ad by googling the magazine title)

First, I was billed for the full subscription a month before I had received ANY magazines. I  received one single issue of Shop Smart. The issue I DID finally receive was filled with misinformation and pro- big-pharma propaganda. I never received any other issue.

I expected that I would get a bill for the subscription. Instead, I was on an automatic renewal for CONSUMER REPORTS, A DIFFERENT MAGAZINE, I was billed without my consent.

When I finally reached the telephone customer service line, I was informed that I would be billed for the JANUARY and MARCH issues, "since they have been sent out already." So they could only refund half of the price.

For a company which bills itself as a consumer advocacy organiation to use these deceptive practices is outreageous indeed.

This report was posted on Ripoff Report on 12/30/2013 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/consumer-reports/yonkers-new-york-10703-1057/consumer-reports-shop-smart-magazine-free-issue-offer-means-paid-subscription-no-refund-1111793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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