Complaint Review: Consumer Resource Network
Consumer Resource Network Kohl Group LLC Agreed to a monthly subscription of 29.99. Charged me almost $240 in various charges over two months Inglewood, California
*Author of original report: Update/ Continuation
I signed up for what I was told would be a one free month trial with 1.99 charged for shipping and handling of the lists. I was told i needed to cancel by January 2nd 2012 or I would be charged a monthly fee of 29.99.
We still have not found a home we wanted so I kept he membership thinking $30 was not a bad price. I looked at my credit card statement a few days ago and found they have subsequently charged me nearly $240 from four different services over two months that I never agreed to. I only agreed to the CRN membership of 29.99.
I called them the other day and got a woman in customer service that said she canceled my service and that I would receive a refund. Then she said there needed to be an investigation into the recorded conversation? And said she would call me by february 18 or I could call her back at that same number. How am I supposed to talk to a specific representative when their customer service calls are pooled? I could barely understand her between the accent and how quickly she was talking.
I then started looking up lawsuits against them online and came to this site to see the same problems happening to other people and felt I needed to file my own report. Currently I am still waiting to see if they call me back. Though I will be canceling my credit card regardless.
This report was posted on Ripoff Report on 02/15/2012 04:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/consumer-resource-network/inglewood-california-90301/consumer-resource-network-kohl-group-llc-agreed-to-a-monthly-subscription-of-2999-charge-839368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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