Report: #609253

Complaint Review: Consumer Safety Technology "CST"

  • Submitted: Tue, June 01, 2010
  • Updated: Mon, June 21, 2010
  • Reported By: Scott — Bellevue Iowa United States of America
  • Consumer Safety Technology "CST"
    10520 Hickman Rd Suite F
    Des Moines, Iowa
    United States of America
  • Phone: 877-777-5020
  • Web:
  • Category: Customer

Consumer Safety Technology "CST" Intoxalock RIP OFF'S, A BUNCH OF THIEVES ! Des Moines, Iowa

*Consumer Comment: Class Action Lawsuit

*UPDATE Employee: Our Firm Stives Hard to Deliver Outstanding Service

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I am leasing an intoxalock from Consumer Safety Technology, Inc. CST  I've had it in my car for 1 month now. Last week I was leaving for work one day, did the proper starting procedure after taking a drink of water, the machine read BAC 000, the car started. A short time later "5 minutes" a rolling retest was required, I took a drink of water before blowing in the device, "because CST recommends it" the device read BAC 027. The device immediately asked for another sample, this time reading BAC 000. Upon arriving a work, and turning the car off the device informed me it was locked out, and that it needed servicing in 4 days. When i got home from work I called CST to inform them of this. The first words out of the ladies mouth was how much it was going to cost me. $ 75.00 for the next device, and $ 15.00 for shipping! I tried to explain that the device gave a false reading. That I had no alcohol that day, nor did I eat before driving, use mouth wash, brush my teeth, etc. She didn't want to hear it! According to her the machine just does not make mistakes. My debit card was charged $ 90. . My replacement device arrived the next day, and I swapped them out the day after, which was Friday. After installation I tested the device to see if it worked, it read BAC 000, so I turned the car off, and it sat till Monday, when I had to leave for work. I did the proper starting procedures again, the devise read BAC 000, the car started. Again, a short time later a Rolling Retest was required. I followed the suggested procedure, and blew. This time the device read BAC 047, immediately it asked for another sample, this one read lower but not enough to turn the horn off. It took 4 samples, one right after the other to finally get the reading to BAC 020, "a time span of about 3 minutes" to get the horn to turn off. When I got to work I turned the car off, and did the starting procedures, the device read BAC 000. After work I called CST to inform them of this lockout, and again the first words out of the ladies mouth was the money! Another $ 90.!!! And again, did not want to hear about a false reading or help Me figure out what is causing it! This lady was very rude, and set on the fact that the machine is pretty much flawless! CST had Me sign a contract for 6 months, that was just my first month! If You cancel their lease it will cost $ 200. They got my debit card #'s So they will withdraw any funds that they deem fit!!! At this rate any moneys I may save on fines by having a intoxalock "up to $650. Will go to these thieves!!! DONT DO BUISINESS WITH THESE SHISTERES !!!!
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#1 Consumer Comment

Class Action Lawsuit

AUTHOR: Swaintek - ()

I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail.  I asked her to please have the supervisor contact me when available, and asked when that would be.  Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me.  My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now.  3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working.  It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me. 

At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday.  It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more rude conversation with a customer service rep than the one I just had.  The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her.  I am beyond fed up with this joke of a company.  They have a captive consumer base that has no other options and they feel they can treat their customers like garbage.  I will at a minimum be filing in small claims court, I would love to file a class action lawsuit.  I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at (((email redacted)))

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#2 UPDATE Employee

Our Firm Stives Hard to Deliver Outstanding Service

AUTHOR: Dave - (United States of America)

We have reviewed this report and would first ask that the author contact the CEO of our company directly to discuss his concerns. Without a first and last name, we cannot identify specifics pertaining to his situation and, thereby provide a specific rebuttal. However, we do want Scott and anyone who might read his report to know that we have as our number one goal the delivery of outstanding service to all customers on a consistent basis. We disclose all charges and all customers sign a lease agreement that delineates all possible charges. Also, we will not tolerate employees being rude so we would very much like to narrow this down to who might have spoken with Scott when he said "this lady was very rude" so that we can investigate. Again, we ask that Scott contact our CEO directly to discuss his concerns and work through any issues he might have. We welcome his feedback and want him to feel as though he is being treated fairly and that we are providing the level of service we demand. Thank you.
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