Report: #1000725

Complaint Review: Consumer Safety Technology

  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013
  • Reported By: Bryan Dargie — Westfield Massachusetts United States of America
  • Consumer Safety Technology
    10520 Hickman Rd
    Des Moines, Iowa
    United States of America

Show customers why they should trust your business over your competitors...

Tomorrow, the 22nd of Jan 2013, I finally face off with Dave Arringdale and his army of lawyers in Springfield Mass district court to teach these arrogant a holes a lesson in decency. If you are having trouble with your cst device, do what I did after my final false positive , get to the nearest police , and request a breatalyzer test from them. I had a false positive (fourth one in six months), and moments later blew a zero at a police station, and the officer will be in court with me tomorrow.                            
Furthermore, this horrible excuse for a company has decided,,willingly chose, to destroy evidence in this matter. When my faulty devices were shipped back to them, I taped a note to them stating that they were to draw down and report the data to rmv as they are required, but to otherwise leave the unit alone, set it aside for independent third party analysis, but instead chose not to. Something to hide??                                                                                                                                                         Probably so, since all I originally wanted from these idiots was $504, and they have tried every possible angle(motions to dismiss, motions to move from small claims to district court, ) to avoid tomorrow, and I had my cst device in 2nd half of 2009. Once I have a judgement in my favor, that 504 bucks is the least of their worries.                                                                     Hopefully I will be able to help out others they have screwed, and perhaps get some old cases reopened, because I have the proof their product is flawwed, and they misrepresent it on several levels                                                                                
Bottom line, don"t get cst,,,, use another brand( I went to drager,, had one false positive which they made good on right away at no cost) but if you already are pissed at cst    make them pay hard. 
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This report was posted on Ripoff Report on 01/21/2013 04:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Class Action Lawsuit

AUTHOR: Swaintek - ()

I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail.  I asked her to please have the supervisor contact me when available, and asked when that would be.  Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me.  My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now.  3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working.  It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me. 

At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday.  It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more rude conversation with a customer service rep than the one I just had.  The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her.  I am beyond fed up with this joke of a company.  They have a captive consumer base that has no other options and they feel they can treat their customers like garbage.  I will at a minimum be filing in small claims court, I would love to file a class action lawsuit.  I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at (((email redacted)))

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#2 Consumer Comment

intoxalock illegal debit of credit card

AUTHOR: jeff - ()

This company claims I have lost 2 devices and that I owe them $1500 each. Each month you mail a device back to the company for a new one. Stupid that my state would allow this. Any way I refuse to pay for something they lost and on 3/20/2013 they started debiting my credit card. My account has been closed for over 6 months. I now have an attorny contacting them. They ate in so much legal trouble. Funny how they think they can get away with this. Jeff S. 63017.
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#3 Consumer Comment

Busted and disgusted with CST

AUTHOR: william - ()

 I to have been wronged by this company, just recently. I almost felt like it was a gag set up by some TV show my machine randomly went off without warning as if I didn't blow on a retest. when I did blow in it I failed, my vehicle went into a lockout mode with the horn beeping I immediately pulled over and tried several times to start it over to no avail. I called CST and wanted to know what was going on I got transferred to a technican who walked me through a way to reset the machine by plugging and unplugging it ten times I did just that.

After the reset I blew .000 and my truck started I told CST I was only blocks away from there store and wanted to trade my my defected machine for one that works. I almost made it when A retest came up and I had to blow again I failed! these numbers were high like .058 and spiking between .040 & .058. It was obvious to me and my two witnesses that there was something wrong with this machine. Within minutes after getting to the store I had the new machine and practically begged someone to watch me blow into it and investigate my truck to prove that I did nothing wrong. They insisted that they would know without physically looking at the same thing I was looking at. I insisted a couple more times explaining to them that for them to charge me $75.00 for there faulty equipment was literally takeing food out of my familys mouth. they told me after the review if they found anything wrong I would be reimbersed.

I got the new machine hooked up and blew zeros across the board. 

Started haveing trouble again a couple of weeks later kinda the same thing except this time I failed passed the restart failed the retest but then passed the test after the horn blows. I started the truck and did this consecutively four times while on the phone with a customer servive represenative. I took the machine in the next day to get another one. I asked the lady in the store to give me another machine and then asked her if she had the final report on the one I had dropped off previously she said she had it and the charge of $75 will stay. I honestly couldnt believe it. I rementioned the fact that I asked someone to look at it while it was in my truck, she replied "you never asked us to do that" I said yes I did and I had a witness that walked in with me that was there when I asked, she said "you didn't have anyone with you" The guy that was with me was with me again and couldnt believe what was happening. I asked to discuss my log review she told me I could purchase it for $32 I found out that in the state of IA. they can discuss it with me free of charge I went over every possibility in my head as to what could have happened and nothing added up I have had the machine over a year now with no instances untill now. A Year!! I dont wear cologne I dont have an exhaust leak and I had nothing to eat several hours previous to the incident and even then nothing that I havent been eating since a year ago.

I am disgusted with the way they made me feel like I was doing something wrong I was doing everything that I have been doing without incident for the past year I am hyper aware of things that could trip the trigger> I would help anyone build a case in this matter I am going to stay on this untill something is done

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