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Report: #43431

Complaint Review: Consumers Energy AKA Detroit Edison - Detroit Michigan

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  • Reported By: Farmington Michigan
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  • Consumers Energy AKA Detroit Edison P.O. BOX 2859, Detroit, Michigan U.S.A.

Consumers Energy AKA Detroit Edison No feedback rip-off expensive billing rates more than 20 minutes to get to customer service Detroit Michigan

*UPDATE Employee: WRONG COMPANY!!! Consumers Energy and DTE are not the same company.

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We live in a 2 bedroom apartment in Farmington
All of a sudden received two months of high billings from "Consumers Energy", $250 for each month. There is something wrong here since both me and my wife have full time jobs and are outside home from atleast 8 am to 6 pm. So even if we had the AC on for the whole day, the bill should not have run this high.

I talked to my leasing office about this, and they told me that they were indeed receving a lot of complaints about Consumers Energy from a lot of their Tenants.

I tried contacting the Customer Service a number of times, each time I had to wait for atleast a minimum of 20 minutes, They also hung up twice on me. The first two to three times they just kept tellling that they would send smeone out to check the issue, This they did not for over two months, I anyway went ahead and paid the bills since I did not want any bad records on my name.

I have called the Customer Service a number of times since then and they kept telling me that they would look into the matter. The last time I insisted on speaking with their Manager and she told me nothing could be done and that I was billed correctly.

I spoke to a number of them in my apartment complex, and they complained about the same, But noone in the apartment complex complained about the bill so high.

Please help!!!!

Jestine
Farmington, Michigan
U.S.A.

This report was posted on Ripoff Report on 01/30/2003 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/consumers-energy-aka-detroit-edison/detroit-michigan-48260/consumers-energy-aka-detroit-edison-no-feedback-rip-off-expensive-billing-rates-more-than-43431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

WRONG COMPANY!!! Consumers Energy and DTE are not the same company.

AUTHOR: Lissa - (U.S.A.)

POSTED: Saturday, July 16, 2005

You are wasting your time with the wrong company! I am an employee of Comsumers Energy and I can assure you that Consumers Energy and DTE are not the same company. Consumers Energy is your GAS company not your electric company. DTE is your electric company and you need to contact them. One has nothing to do with the other, DTE is also Michcon and has never been any part of Consumers Energy which is owned by CMS Energy. Consumers Energy only supplies gas in the Metro Detroit area. Hope this helps.

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